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Application Support Jobs in Massachusetts (NOW HIRING)

The Price Center

Internship - Direct Support

Newton, MA · On-site

$18/hr

... for application to internships are as follows: Spring Internships: The first Monday in January ... Specialized Support Program Specialized Supports serves individuals who need assistance with ...

The Price Center

Internship - Direct Support

Newton, MA · On-site

$16.50 - $21.25/hr

... for application to internships are as follows: Spring Internships: The first Monday in January ... Specialized Support Program Specialized Supports serves individuals who need assistance with ...

Gator Bio

Field Application Scientist

Boston, MA · On-site +1

$100K - $130K/yr

Providing advanced high-level technical application support and presentations at customer sites, vendor conferences, webinars, and scientific meetings. * Performing BLI analysis of customer samples ...

Gator Bio

Field Application Scientist

Boston, MA · On-site

$100K - $130K/yr

Providing advanced high-level technical application support and presentations at customer sites, vendor conferences, webinars, and scientific meetings. * Performing BLI analysis of customer samples ...

Christian Science

Application Systems Analyst

Boston, MA · On-site

$87K - $113K/yr

Perform application support, including but not limited to: application setup, configuration, implementation, maintenance, updates, user access, permissions, and security. It also involves ...

Senko

Application Engineering Manager

Hudson, MA · On-site

$130K - $160K/yr

This role drives customer success through technical leadership, training, application support, testing and validation, new product introductions, and solution development. The Application Engineering ...

Wyndy LLC

Nearby support near

Salem, MA · On-site

$16.50 - $21/hr

Nearby support near 1970 helps individuals in need of assistance. This role focuses on providing necessary support and aid to those in the community. The support provided encompasses various areas ...

Wyndy LLC

Nearby support near 2038.

Franklin, MA · On-site

$15.25 - $19.50/hr

Nearby support near 2038 helps individuals in need of assistance. This role focuses on providing necessary support and aid to those in the community. The support provided encompasses various areas ...

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All JobsApplication Support JobsApplication Support Jobs in Massachusetts

Application Support information

See Massachusetts salary details

$33.9K

$176K

$225K

How much do application support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for application support in Massachusetts is $176,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,700.00 and $223,900.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Massachusetts?

The most popular types of Application Support jobs in Massachusetts are:

What are popular job titles related to Application Support jobs in Massachusetts?

For Application Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Massachusetts look for?

The top searched job categories for Application Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Application Support jobs?

Cities in Massachusetts with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $176,038 per year, or $84.6 per hour.

Internship - Direct Support

The Price Center

Newton, MA • On-site

$18/hr

Internship

Re-posted 27 days ago

Job description

Internship at The Price Center
Are you a passionate and caring person looking for an opportunity to make a difference in others' lives? This is the internship for you!
About The Price Center:
Empowering, encouraging, and caring for individuals with special gifts, needs, and abilities for more than 40 years, the Price Center of Newton, MA is a life-changing service agency that offers a range of extraordinary programs.
The Price Center's programs serve many people across a range of abilities and reflect our commitment to maximize each individual's self-confidence and self-advocacy along with their physical, emotional, and intellectual capabilities.
Key Responsibilities:
  • Assisting staff in providing direct support for individuals enrolled in day programs
  • Helping individuals engage in community outings
  • Planning and leading fun, structured activities like arts & crafts, music, etc.
  • Observing and participating in therapeutic activities and exercises
  • Providing emotional support to individuals
  • Promote independence, dignity, and inclusion in everything you do
  • Work closely with team to ensure consistent, high-quality care and support
  • Follow program guidelines, safety protocols, and participate in trainings and team meetings
  • Documenting interactions and interventions accurately and confidentially

Requirements:
  • Strong communication and teamwork skills
  • Available for shifts beginning at 7:30am
  • Currently enrolled in a training program or college
  • Ability to write clearly
  • Basic computer skills

Qualifications:
  • No experience required - just a strong interest in Human Services
  • Compassion, patience, and a willingness to learn
  • Must pass CORI, SORI, DPPC and OIG background checks; must submit fingerprints for DDS Fingerprint Background check

The deadline for application to internships are as follows:
Spring Internships: The first Monday in January
Summer Internships: The first Monday in May
Fall Internships: The first Monday in August
  • Criminal Offender Record Information (CORI) background check and fingerprinting must be arranged and completed before the internship start date.
  • Internship Agreements and Learning Contracts between the school and the Price Center must be completed before the start of the internship.
  • Mid-term and final evaluation requests must be arranged two weeks.

The Price Center provides internship opportunities for dedicated students pursuing degrees in a range of majors. Opportunities are available for students looking to satisfy curriculum and also for students looking for experience in Human Services.
The following are potential internship assignments:
  • Community Based Day Program

Our Community Based Day Program offers a range of activities which promote two areas: health and wellness and employment. Both areas engage participants in community activities and also teach them to advocate for themselves.
Those focused on getting a job spend part of their day with Employment Services staff working on training and preparing for interviews. Training takes place in a simulated office environment where they learn scanning, electronic filing, and other computer skills. When individuals are not at their paid jobs, they also attend Community Based Day with their friends and continue to learn.
  • Specialized Support Program

Specialized Supports serves individuals who need assistance with communication, behavior, and social skills. Many individuals in this program have autism and need extra help with verbal communication. Staffing ratios typically are one staff to three participants so each can benefit from personalized attention.
Why Join Us?
  • Impactful Work: Make a real difference in the lives of individuals with intellectual and developmental disabilities.
  • Supportive Team: Be part of a passionate and collaborative team that values your contributions.
  • Professional Growth: Enjoy opportunities for ongoing training and career development.
  • Rewarding Environment: Experience the fulfillment of helping others achieve their fullest potential.

Ready to join us? Apply now and start your rewarding career with The Price Center!

Apply