RESPONSIBILITIES: * IT Helpdesk ticket support * Onboarding of new employees * Manage Poly VTC Systems * Assisting with new system implementation * System troubleshooting * Helping to configure ...
RESPONSIBILITIES: * IT Helpdesk ticket support * Onboarding of new employees * Manage Poly VTC Systems * Assisting with new system implementation * System troubleshooting * Helping to configure ...
Ticket Seller
Worcester, MA · On-site
$16.80/hr
THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for ... Support other box office functions and performadditionalduties as assigned. SUPERVISORY ...
Ticket Seller
Worcester, MA · On-site
$16.80/hr
THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for ... Support other box office functions and performadditionalduties as assigned. SUPERVISORY ...
Ticket Seller
Worcester, MA · On-site
$16.80/hr
THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for guests ... Support other box office functions and perform additional duties as assigned. SUPERVISORY ...
Ticket Seller
Worcester, MA · On-site
$16.80/hr
THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for guests ... Support other box office functions and perform additional duties as assigned. SUPERVISORY ...
IT Specialist
Cambridge, MA · On-site
Responsibilities * Provide advanced helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software ...
IT Specialist
Cambridge, MA · On-site
Responsibilities * Provide advanced helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software ...
IT Specialist I
$55K - $65K/yr
Ticket Support * Serve as point of contact for incoming help desk tickets via phone, email, chat, and ticketing system; acknowledge, triage, and prioritize requests. * Diagnose and resolve Tier 1 ...
IT Specialist I
$55K - $65K/yr
Ticket Support * Serve as point of contact for incoming help desk tickets via phone, email, chat, and ticketing system; acknowledge, triage, and prioritize requests. * Diagnose and resolve Tier 1 ...
IT Specialist Co-op
Cambridge, MA · On-site
$24 - $30/hr
RESPONSIBILITIES: * IT Helpdesk ticket support * Onboarding of new employees * Manage Poly VTC Systems * Assisting with new system implementation * System troubleshooting * Helping to configure ...
IT Specialist Co-op
Cambridge, MA · On-site
$24 - $30/hr
RESPONSIBILITIES: * IT Helpdesk ticket support * Onboarding of new employees * Manage Poly VTC Systems * Assisting with new system implementation * System troubleshooting * Helping to configure ...
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Domain Administrator
$90K - $121K/yr
... ticket support. Manages 7x24x365 support of online production systems, may be required to carry a pager and be available during off hours. 10. Manages and maintains software patching and update ...
Domain Administrator
$90K - $121K/yr
... ticket support. Manages 7x24x365 support of online production systems, may be required to carry a pager and be available during off hours. 10. Manages and maintains software patching and update ...
IT Specialist
Cambridge, MA · On-site
$60K - $100K/yr
Provide advanced helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software configuration. * Troubleshoot ...
IT Specialist
Cambridge, MA · On-site
$60K - $100K/yr
Provide advanced helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software configuration. * Troubleshoot ...
Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs
Boston, MA · On-site
$16.07 - $17.14/hr
... boundaries to support the communities in which we operate; and minimize our impact on the ... SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all ...
Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs
Boston, MA · On-site
$16.07 - $17.14/hr
... boundaries to support the communities in which we operate; and minimize our impact on the ... SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all ...
Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs
$16.07 - $17.14/hr
... boundaries to support the communities in which we operate; and minimize our impact on the ... SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all ...
Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs
$16.07 - $17.14/hr
... boundaries to support the communities in which we operate; and minimize our impact on the ... SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all ...
Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs
Boston, MA · On-site
$16.07 - $17.14/hr
... boundaries to support the communities in which we operate; and minimize our impact on the ... SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all ...
Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs
Boston, MA · On-site
$16.07 - $17.14/hr
... boundaries to support the communities in which we operate; and minimize our impact on the ... SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all ...
Ticket Office Event Day Staff
Foxboro, MA · On-site
$15 - $20/hr
This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and ...
Ticket Office Event Day Staff
Foxboro, MA · On-site
$15 - $20/hr
This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and ...
High Ticket Sales Closer
Dorchester, MA · On-site
We work hard, move fast, and push boundaries but we also support, mentor, and celebrate our team along the way. What You'll Be Doing As a High Ticket Sales Closer, you'll be the driving force behind ...
High Ticket Sales Closer
Dorchester, MA · On-site
We work hard, move fast, and push boundaries but we also support, mentor, and celebrate our team along the way. What You'll Be Doing As a High Ticket Sales Closer, you'll be the driving force behind ...
Onsite support of large-scale DPH meetings for meeting technology needs * Assist staff to route IT requests to the appropriate groups; ticket support and expediting * Handle routine Security ...
Onsite support of large-scale DPH meetings for meeting technology needs * Assist staff to route IT requests to the appropriate groups; ticket support and expediting * Handle routine Security ...
Onsite support of large-scale DPH meetings for meeting technology needs * Assist staff to route IT requests to the appropriate groups; ticket support and expediting * Handle routine Security ...
Onsite support of large-scale DPH meetings for meeting technology needs * Assist staff to route IT requests to the appropriate groups; ticket support and expediting * Handle routine Security ...
Onsite support of large-scale DPH meetings for meeting technology needs * Assist staff to route IT requests to the appropriate groups; ticket support and expediting * Handle routine Security ...
Onsite support of large-scale DPH meetings for meeting technology needs * Assist staff to route IT requests to the appropriate groups; ticket support and expediting * Handle routine Security ...
Support
Natick, MA · On-site
$16.50 - $22/hr
One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs ... OVERVIEW The Support/Expeditor is organized, detail oriented, and energetic, with a connection to ...
Support
Natick, MA · On-site
$16.50 - $22/hr
One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs ... OVERVIEW The Support/Expeditor is organized, detail oriented, and energetic, with a connection to ...
Support
Natick, MA · On-site
$16.50 - $22/hr
One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs ... OVERVIEW The Support/Expeditor is organized, detail oriented, and energetic, with a connection to ...
Support
Natick, MA · On-site
$16.50 - $22/hr
One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs ... OVERVIEW The Support/Expeditor is organized, detail oriented, and energetic, with a connection to ...
Ticket Support information
See Massachusetts salary details
$13.65 - $16.59
2% of jobs
$16.59 - $19.52
11% of jobs
$21.17 is the 25th percentile. Wages below this are outliers.
$19.52 - $22.46
22% of jobs
The median wage is $24.70 / hr.
$22.46 - $25.39
20% of jobs
$25.39 - $28.33
16% of jobs
$29.72 is the 75th percentile. Wages above this are outliers.
$28.33 - $31.26
9% of jobs
$31.26 - $34.20
8% of jobs
$34.20 - $37.14
5% of jobs
$37.14 - $40.07
4% of jobs
$40.07 - $43.01
1% of jobs
$43.01 - $45.94
1% of jobs
$13
$27
$45
How much do ticket support jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for ticket support in Massachusetts is $27.34, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.
What is a ticket support?
A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.
What are the key skills and qualifications needed to thrive in ticket support, and why are they important?
To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.
What are the common challenges faced in a ticket support role and how can I overcome them?
Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.
What are the most commonly searched types of Ticket Support jobs in Massachusetts?
The most popular types of Ticket Support jobs in Massachusetts are:
What are popular job titles related to Ticket Support jobs in Massachusetts?
For Ticket Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Massachusetts look for?
The top searched job categories for Ticket Support jobs in Massachusetts are:
IT Specialist Co-op
Cambridge, MA
MORSE Corp Co-op Opportunities
Full-time
Posted 5 days ago
Job description
MORSE is looking for a Co-op IT Specialist to join our team of talented IT Professionals. Do you enjoy getting hands-on with technology? Do you enjoy troubleshooting and solving problems? In this role you will assist with IT tasks and projects, including implementing, upgrading, maintaining, and supporting a variety of technology as part of our IT infrastructure. The ideal candidate will have strong communication skills and a love of technology.
RESPONSIBILITIES:IT Helpdesk ticket support
Onboarding of new employees
Manage Poly VTC Systems
Assisting with new system implementation
System troubleshooting
Helping to configure, manage and maintain Linux and Windows servers
Assist with IT projects and upgrades, including planning and project rollout support
Becoming familiar with IT security and data protection
US Citizenship Required
Working towards a BS or BA degree in Computer Networking, Computer Science, Information Technology, or related subject
Familiarity with MacOS X, Linux and Windows Operating Systems.
Understanding of Networks.
Experience working with virtual machines and containers.
Experience with shell scripting on *nix systems.