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Entry Level Computer Support Specialist Jobs in Massachusetts

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the ...

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Entry Level Computer Support Specialist information

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How much do entry level computer support specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level computer support specialist in Massachusetts is $29.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $32.55 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Massachusetts? The most popular types of Computer Support Specialist jobs in Massachusetts are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Massachusetts? For Entry Level Computer Support Specialist jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Massachusetts look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Massachusetts are:
What cities in Massachusetts are hiring for Entry Level Computer Support Specialist jobs? Cities in Massachusetts with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,522 per year, or $29.1 per hour.

ENTRY LEVEL SUPPORT SPECIALIST

(unknown company)

Newburyport, MA • On-site

Full-time

Re-posted 5 days ago

Job description

Firebrand Technologies (www.firebrandtech.com) is a software and technology service company for the book publishing industry. We are currently seeking an entry level Support Specialist for in our Newburyport, MA location. Use customer service, communication and problem solving skills to solve inquiries from Firebrand Technologies customers

Work as a support team member utilizing technical skills and product expertise helping to resolving customer product issues. Ability to log and respond to customer support requests via phone, e-mail, and web interface. Exhibit a commitment to customer service while building customer partnerships.

Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, etc) or team collaboration. Communicate technical product and solution expertise to internal and external customer. Provide updates and case statuses to customers and management.

Act as product technical liaison between support and development teams. Fully document all case interactions and author Knowledge Base solutions. Expertly utilize support tools (gotomeeting, Netsuite, etc) to expedite case resolution.

Familiarity with MSSQL is preferred. Ability to communicate effectively with customers is required. Work will be performed at our office in Newburyport, MA.

We do NOT offer relocation benefits, or sponsor visas. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Please, no agency responses, they will be summarily deleted. To apply for this position please send a Cover letter and Resume to jobs@firebrandtech.com.

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