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Help Desk Agent Jobs in Massachusetts (NOW HIRING)

Woburn Hotel Management

Front Desk Agent

Woburn, MA · On-site

$22/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. * Be Accountable - you will ...

Longfellow Wellesley

Front Desk Agent

Wellesley, MA · On-site

$7.25/hr

Join Our Team as a Front Desk Agent at Longfellow Wellesley! Are you someone who enjoys creating ... Here's what will help you succeed in this position: * Strong communication and interpersonal skills.

mjh

Front Desk Agent

Boston, MA

$15.50 - $19.50/hr

Cambria Hotel Boston is looking for a Front Desk Agent to join our team - full time. Right at the ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

Meyer Jabara Hotels

Front Desk Agent

Boston, MA · On-site

$20/hr

Cambria Hotel Boston is looking for a Front Desk Agent to join our team - full time . Right at the ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

mjh

Front Desk Agent

Boston, MA · On-site

$15.50 - $19.50/hr

Cambria Hotel Boston is looking for a Front Desk Agent to join our team - full time. Right at the ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

The Darling Group

Front Desk Agent

West Yarmouth, MA · On-site

$15 - $19/hr

Front Desk Agent Be the First Hello and the Reason Guests Return The Darling Group, operator of ... You'll create strong first impressions, support guests throughout their stay, and help extended ...

RAFFLES

Front Desk Agent

Boston, MA

Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. * Monitor all VIP's and special guest requests. * Complete daily front desk agent checklist. * Be ...

AccorHotel

Front Desk Agent

Boston, MA · On-site

$27.81/hr

Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. * Monitor all VIP's and special guest requests. * Complete daily front desk agent checklist. * Be ...

AccorHotel

Front Desk Agent

Boston, MA · On-site

$27.81/hr

Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. * Monitor all VIP's and special guest requests. * Complete daily front desk agent checklist. * Be ...

Limitless East Marketing

Front Desk Agent

Boston, MA · On-site

$40K - $44K/yr

S.-based marketing and talent solutions company dedicated to helping businesses grow through ... Brixton Corp is seeking a professional and personable Front Desk Agent to join our team in Boston ...

New

Brixton Corp

Front Desk Agent

Boston, MA

S.-based marketing and talent solutions company dedicated to helping businesses grow through ... Brixton Corp is seeking a professional and personable Front Desk Agent to join our team in Boston ...

New

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Massachusetts

Help Desk Agent information

See Massachusetts salary details

$14

$21

$30

How much do help desk agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk agent in Massachusetts is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.84 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Massachusetts?

For Help Desk Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Massachusetts look for?

The top searched job categories for Help Desk Agent jobs in Massachusetts are:

What are popular job titles related to Help Desk Agent jobs in MA?

For Help Desk Agent jobs in MA, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Massachusetts as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,761 per year, or $21.5 per hour.

Front Desk Agent

Woburn Hotel Management

Woburn, MA • On-site

$22/hr

Full-time

Re-posted 5 days ago

Job description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression –  the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.

• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.

• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.