Framingham, MA · On-site
$45K - $65K/yr
Our clients rely on our team for all aspects of IT, from network installation to ongoing support ... SELL IT. - Play a basketball match on Xbox...show that big mouth who's who - Complete an online ...
Framingham, MA · On-site
$45K - $65K/yr
Our clients rely on our team for all aspects of IT, from network installation to ongoing support ... SELL IT. - Play a basketball match on Xbox...show that big mouth who's who - Complete an online ...
Boston, MA · On-site
Support migration, integration, and validation of shared automation solutions between different ... Experience shipping an Unreal Engine-based game for Xbox or PlayStation consoles. * Experience with ...
Boston, MA · On-site
Support migration, integration, and validation of shared automation solutions between different ... Experience shipping an Unreal Engine-based game for Xbox or PlayStation consoles. * Experience with ...
Boston, MA · On-site
Support migration, integration, and validation of shared automation solutions between different ... Experience shipping an Unreal Engine-based game for Xbox or PlayStation consoles. * Experience with ...
Quick apply
Boston, MA · On-site
Support migration, integration, and validation of shared automation solutions between different ... Experience shipping an Unreal Engine-based game for Xbox or PlayStation consoles. * Experience with ...
Boston, MA · On-site
Support migration, integration, and validation of shared automation solutions between different ... Experience shipping an Unreal Engine-based game for Xbox or PlayStation consoles. * Experience with ...
Boston, MA · On-site
Support migration, integration, and validation of shared automation solutions between different ... Experience shipping an Unreal Engine-based game for Xbox or PlayStation consoles. * Experience with ...
$13.65 - $16.59
2% of jobs
$16.59 - $19.52
11% of jobs
$21.17 is the 25th percentile. Wages below this are outliers.
$19.52 - $22.46
22% of jobs
The median wage is $24.70 / hr.
$22.46 - $25.39
20% of jobs
$25.39 - $28.33
16% of jobs
$29.72 is the 75th percentile. Wages above this are outliers.
$28.33 - $31.26
9% of jobs
$31.26 - $34.20
8% of jobs
$34.20 - $37.14
5% of jobs
$37.14 - $40.07
4% of jobs
$40.07 - $43.01
1% of jobs
$43.01 - $45.94
1% of jobs
$13
$27
$45
An Xbox Support job involves assisting customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games. Support representatives help users via phone, chat, or email, guiding them through solutions to enhance their gaming experience. They also provide information on policies, warranties, and subscription services like Xbox Game Pass. Strong communication and problem-solving skills are essential for this role.
A typical day in Xbox Support involves responding to customer inquiries via phone, email, or chat, assisting with troubleshooting technical issues, account management, and providing guidance on Xbox services and products. Team members collaborate closely with colleagues and escalate complex issues to specialized technical teams when needed. You may handle a variety of cases, ranging from connectivity and software questions to hardware diagnostics. The environment is fast-paced and customer-focused, offering continuous learning opportunities and exposure to new gaming technologies. Many employers provide support through a structured team, fostering a collaborative and supportive atmosphere.
Success in an Xbox Support role requires strong troubleshooting abilities, knowledge of gaming consoles and software, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Xbox-specific diagnostic tools is highly beneficial. Excellent communication, patience, and a customer-focused attitude are crucial soft skills that distinguish top performers. These skills ensure quick problem resolution, positive user experiences, and ongoing satisfaction among Xbox customers.
The most popular types of Xbox Support jobs in Massachusetts are:
For Xbox Support jobs in Massachusetts, the most frequently searched job titles are:
The top searched job categories for Xbox Support jobs in Massachusetts are:
$45K - $65K/yr
Full-time
Medical, Dental, PTO
Re-posted 5 days ago
We're a growing MSP / IT Consultancy targeting small and medium size businesses in MA. Our clients rely on our team for all aspects of IT, from network installation to ongoing support. The reason our clients stay with us is the personal approach we take.
They know you and you know them on a first name basis. This job is part firefighting and part construction. Anyone who argues that Help Desk isn't firefighting has never spent a minute on a phone with an end user.
And who can claim that building a solid network isn't more gratifying than building a house. Only someone who isn't in love with technology. We're looking for someone who is.
Here is your typical day. See if you can keep doing this with enthusiasm and smile on a continuous basis: - Jump on tickets as they come in and provide remote support - Get on the phone with end users and keep them calm while you're figuring out what they've done wrong - Research a product / solution to advise those sales guys on how to not mess up the next project - Jump in the car and go onsite to replace a troubled device - Come back to jump on the phone (another user hopefully) - Realize a process you've been asked to follow is stupid...come up with a better, simpler one...SELL IT. - Play a basketball match on Xbox...show that big mouth who's who - Complete an online training class Technologies we use and you should know in and out: - XP, Windows 7 - Windows Server 2003, 2008 - Sonicwall - VPN - Dell servers Nice to have skills: - Cisco switches/routers - VMware - EMC storage We're trying to hire smart people who want to get stuff done and know how to do it
There isn't much else to say about this position. If you have the skills and the drive to get your job done well, you'll find a home here. One more thing, you must have a good car and a valid driver's license.
This position pays $45K - 65K to start depending on experience. We have standard benefits like vacation, sick days, health/dental. There are bonuses when things are done exceptionally well.
Training and learning new skills are a constant part of the landscape.