ZipRecruiter

Log In

2

Remote Computer Support Specialist Jobs in Massachusetts

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

Planet Fitness

Member Support Specialist

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Member Support Specialist will serve as the primary point of contact for our members, owning the end-to-end member experience by providing personalized support, resolving complex account ...

NFP Corp

Support Specialist, COBRA & Direct Billing

Agawam, MA · Remote

$19.25 - $26/hr

  • Medical

  • Retirement

  • PTO

This is a full-time opportunity open to a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently provides advanced technical support to customers via phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently provides advanced technical support to customers via phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently provides advanced technical support to customers via phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

Werfen

Technical Support Specialist, IT Solutions

Bedford, MA · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Independently provides advanced technical support to customers via phone, email, and remote ... Bachelor's Degree in Information Technology, Computer Science, or Engineering required or Health ...

next page

Showing results 1-20

All JobsComputer Support Specialist JobsRemote Computer Support Specialist JobsRemote Computer Support Specialist Jobs in Massachusetts

Remote Computer Support Specialist information

See Massachusetts salary details

$17

$29

$45

How much do remote computer support specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote computer support specialist in Massachusetts is $29.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $32.55 per hour, depending on experience, location, and employer.

What is a remote computer support specialist?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are some common challenges faced by remote computer support specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a remote computer support specialist?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are the most commonly searched types of Computer Support Specialist jobs in Massachusetts?

The most popular types of Computer Support Specialist jobs in Massachusetts are:

What are popular job titles related to Remote Computer Support Specialist jobs in Massachusetts?

For Remote Computer Support Specialist jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Computer Support Specialist jobs in Massachusetts look for?

The top searched job categories for Remote Computer Support Specialist jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Computer Support Specialist jobs?

Cities in Massachusetts with the most Remote Computer Support Specialist job openings:

Remote Computer Support Specialist jobs near you
Infographic showing various Remote Computer Support Specialist job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $60,522 per year, or $29.1 per hour.

Technical Support Specialist

parcelLab

Boston, MA • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Technical Support Specialist
About the job
At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience.
Our Post-Purchase Customer Experience platform helps companies like SKIMS, H&M, Farfetch, Urban Outfitters, Ikea, and others turn operational complexity into powerful customer moments, driving loyalty, retention, and revenue.
As we scale across the US, we're looking for driven, curious, and customer-obsessed people to join our journey.
The Role:
As our Technical Support Specialist, you'll serve as 2nd level support for our B2B customers, handling the more complex and technical cases escalated beyond our first-line support team. You'll work directly within our system to implement customer requests, dig into deeper investigations, and help customers get more value out of the platform through optimizations, suggestions for improvement, and product guidance.
You'll build on core support skills to handle escalated issues with growing independence, learn when to loop in the wider team, and start to spot patterns in recurring requests that could inform product or process improvements.
What you'll do:
  • Serve as 2nd level support for our B2B customers, handling escalations passed on from our first-line support team
  • Solve customer concerns arising from day-to-day operational business, using sound judgment on more complex or ambiguous cases
  • Conduct deeper technical investigations into issues beyond first-line troubleshooting, including reviewing filter logic written in JavaScript
  • Implement customer requests directly within the system
  • Advise customers on optimizations, suggestions for improvement, and product information
  • Recognize patterns across customer inquiries and flag recurring issues or improvement opportunities to the wider team

What we're looking for:
  • Some prior experience in a customer support, success, or operations role (B2B SaaS a plus)
  • Ability to read and understand JavaScript
  • A customer-focused mindset with strong problem-solving skills
  • Comfort working directly within a software platform to action customer requests
  • Clear, confident communication, both written and verbal
  • Ability to translate customer needs into practical product guidance
  • Good judgment on when to resolve directly versus escalate further
  • Strong, native-level English; additional languages are a plus
  • A proactive, team-oriented approach to collaborating across departments

What we offer:
  • Be part of a fast-growing SaaS company backed by strong investors and global brands
  • Competitive compensation
  • Remote-friendly culture with flexible work environment
  • Collaborative, inclusive, and ambitious culture

Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote status Fully Remote

Apply