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Computer Support Specialist Jobs in Massachusetts

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of ... The employee frequently is required to operate a computer and other office productivity machinery ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues ... Strong computer skills and the ability to learn customer support databases and related systems.

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.25/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues ... Strong computer skills and the ability to learn customer support databases and related systems.

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of ... The employee frequently is required to operate a computer and other office productivity machinery ...

Skillcloud HCM

Sales Support Specialist

Woburn, MA · On-site

$28/hr

Sales Support Specialist Maine Technical Source (MTS) Woburn, MA Maine Technical Source is seeking ... Previous CAD software experience preferred. * Must possess a valid driver's license and maintain a ...

Skillcloud HCM

Sales Support Specialist

Woburn, MA

$28/hr

Sales Support Specialist Maine Technical Source (MTS) Woburn, MA Maine Technical Source is seeking ... Previous CAD software experience preferred. * Must possess a valid driver's license and maintain a ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Massachusetts

Computer Support Specialist information

See Massachusetts salary details

$17

$29

$45

How much do computer support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for computer support specialist in Massachusetts is $29.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $32.55 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
More about Computer Support Specialist jobs

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For Computer Support Specialist jobs in Massachusetts, the most frequently searched job titles are:

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Cities in Massachusetts with the most Computer Support Specialist job openings:

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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,522 per year, or $29.1 per hour.

Desktop Support Specialist

People Incorporated

Fall River, MA

$23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Job description

Desktop Support specialist

Full Time/ 40 hours

Pay $23.00 / Hourly

People, Incorporated is a human service agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. Since our inception in 1968, we have been one of the largest providers of supports and services to people of all abilities in the community. Let People, Incorporated be Your Path to Opportunity!

People Incorporated is looking for a dynamic individual to join our IT team as a Desktop Support Specialist. This position is responsible for providing information technology support to the Agency.

ESSENTIAL FUNCTIONS

  • Coordinate the installation of new computers and peripherals.
  • Replace desktop hardware as needed as well as basic laptop hardware.
  • Troubleshoot hardware, software, and printer issues.
  • Remove virus, spyware, and malware as needed.
  • Install all software and hardware as required.
  • Restore Windows software.
  • Domain, Email & Intranet user setup and maintenance.
  • Set up equipment for special events.
  • Monitor and complete Agency IT Requests.
  • Responsible for moving equipment as necessary.
  • Maintain and run Network cabling as necessary.

QUALIFICATIONS

  • Associates degree in related field or equivalent combination of education and experience.
  • Skill in office functions including but not limited to computer operations.
  • Skill in organization, prioritization, and working independently.
  • Skill in communicating and working with others cooperatively
  • A driver's license as well as a qualifying criminal background check and driving record

Why join our Team?

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities.

At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:

**For employees working in benefit eligible positions only**

  • Tuition Assistance Program
  • 4 weeks accrued paid time off
  • 11 paid holidays annually
  • Health Insurance
  • Dental Insurance
  • 403(b) savings plan
  • Wellness Activities and initiatives
  • Select employee discounts through LifeMart
  • FSA
  • Employee Assistance Program
  • FREE Life and Long-term Disability Insurance
  • Short-term Disability Insurance

Join us! #peoplewithapurpose

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce are key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow.

People Incorporated offers a competitive salary and benefit package that includes health, dental, 403(b), FSA, LTD, Life Insurance and generous accrued time off. To learn more about People Incorporated please visit us online at www.peopleinc-fr.org

UNITED WAY MEMBER AGENCY

EOE

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