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Computer Support Specialist Jobs in Springfield, MA

Opus Inspection

Desktop Support Specialist

East Granby, CT · On-site

$26 - $33/hr

Proven experience as a Desktop Support Specialist or in a similar technical support role. * Strong ... Bachelor's degree in information technology, computer science, or a related field (or equivalent ...

Novus Insight, Inc.

Be Seen First

Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Support Specialist : This Support Specialist is responsible for providing both remote with the ... Advanced computer skills. Physical Demands & Work Environment: The person in this position needs to ...

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

The Connection and Support Specialist is responsible for remotely monitoring from Harc's Hartford ... Strong computer skills, specifically with Microsoft applications such as Outlook, OneDrive ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Springfield, MA

Computer Support Specialist information

See Springfield, MA salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for computer support specialist in Springfield, MA is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $29.71 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Springfield, MA look for? The top searched job categories for Computer Support Specialist jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Computer Support Specialist jobs? Cities near Springfield, MA with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $55,223 per year, or $26.5 per hour.

Desktop Support Specialist

Opus Inspection

East Granby, CT • On-site

$26 - $33/hr

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Job description

Company Overview
Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.
Location: 7 Kripes Rd, East Granby CT (onsite required)
Schedule: Monday - Friday approximately 8a-5p
Pay: $26-33/hr, health, dental, vision insurance offered
Duties & Responsibilities
  • Respond to user inquiries: This includes phone calls, emails, chats, and in-person requests.
  • Diagnose and troubleshoot basic IT issues: Typical issues include password resets, software installation problems, network connectivity issues, printer problems, and basic hardware troubleshooting.
  • Follow established procedures and knowledge base articles: Utilize available resources to solve common problems efficiently.
  • Document and track all support interactions: Create and update support tickets accurately.
  • Escalate complex issues to Level 2 support: Recognize situations requiring advanced expertise or access.
  • Provide clear and concise explanations to users: Communicate technical information in a user-friendly manner.
  • Maintain a positive and professional demeanor: Practice active listening and build rapport with users.
  • Gather relevant information: Ask clarifying questions to understand the problem thoroughly.
  • Document user interactions accurately: Capture key details and resolutions for future reference.
  • Educate users: Provide basic training on software usage and best practices.
  • Maintain knowledge base: Contribute to updating and improving internal resources.
  • Inventory and track IT assets: Update records on hardware, software, and peripherals.
  • Assist with basic IT projects: Participate in routine tasks as assigned
  • Stay up-to-date on IT trends and developments: Attend training and seek opportunities to learn new skills.
  • Perform basic hardware maintenance: Replace printer cartridges, troubleshoot cabling issues, clean equipment.
  • Install and configure new equipment: Set up computers, printers, and other devices.
  • Manage user accounts and permissions: Create and update user accounts, assign appropriate access levels.
  • Backup and restore data: Assist with routine backups and data recovery procedures.
  • Perform security awareness training: Educate users on basic security practices
  • Strong communication, customer service, and problem-solving skills are essential for success in this role

Requirements
  • Proven experience as a Desktop Support Specialist or in a similar technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Proficiency in troubleshooting hardware and software issues for desktops, laptops, and mobile devices.
  • Familiarity with Active Directory, Microsoft Office 365, and other user account management systems.
  • Proven expertise and proficiency in cloud platforms like Azure, AWS, or comparable services, encompassing fundamental troubleshooting and the process of escalation
  • Excellent problem-solving and communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong customer service orientation and the ability to work effectively with end-users at all levels of the organization.
  • Knowledge of network protocols, configurations, and troubleshooting is a plus.

Qualifications
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
  • Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is desirable.

Compensation
$26-33/hour

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