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Computer Support Specialist Jobs in Springfield, MA

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Computer Support Specialist information

See Springfield, MA salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for computer support specialist in Springfield, MA is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $29.71 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
What job categories do people searching Computer Support Specialist jobs in Springfield, MA look for? The top searched job categories for Computer Support Specialist jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Computer Support Specialist jobs? Cities near Springfield, MA with the most Computer Support Specialist job openings:
Infographic showing various Computer Support Specialist job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $55,223 per year, or $26.5 per hour.

Community Support Specialist II: CSP Enfield - 7065

Community Health Resources

Enfield, CT • On-site

Full-time

Retirement, PTO

Re-posted 15 days ago


Job description

A career can mean different things at different workplaces. Apply now to see what it means to us and what it’s like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

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JOB TITLE:                      Community Support Specialist

EMPLOYMENT TYPE:    40 hours/week Full-Time

SCHEDULED HOURS:    Monday-Friday 8:30am-5pm

PROGRAM/LOCATION: Community Support Program, Enfield CT

PC#:                                  1197                                                                                                                                      

ABOUT THE PROGRAM: Community Support Program & Recovery Pathways (CSP)

The Community Support Program is a community-based rehab model designed to assist persons with serious mental illness to live independently.  Community Support Specialists provide assistance with learning skills to live independently, accessing community resources, finding appropriate and affordable housing, receipt of entitlements, linking with appropriate treatment sources, coordination of care with collateral providers, assistance with money management (including representative payee or conservatorship, if necessary) and any other goals they have for their recovery.  Community Support Specialists can function as a liaison with services to the state acute care facility as well as general hospitals as necessary.  Community Support Specialists attempt to teach clients the skills necessary for that individual to meet their own needs.  Community Support Specialists provide advocacy services for their clients to receive appropriate clinical services, housing benefits and human rights.  The Community Support Program can be time limited or long-term, based on the needs/LOCUS score of the client. 

DUTIES & RESPONSIBILITIES:

  • Partnering with the individual to accomplish their recovery goals.
  • Conducts Co-occurring Screens, C-SSRS and Functional Assessments.
  • Collaborates with individuals to create individualized, person-centered treatment plans and documents clients progress during treatment.
  • Use Motivational Interventions to assist clients in meeting their goals and moving along their paths to recovery, utilizing stage wise interventions.
  • Provide psycho-educational rehabilitation services via group and individual modalities.
  • Support individual with linking and engaging with natural (family, friends) or community supports.
  • Develop crisis plans and Safety Plans for clients and work with other staff to respond to crisis situations as needed.
  • Provide skills teaching, such as assisting clients in obtaining/ maintaining housing and utilities; learning how to use transportation services, planning and preparing nutritional meals, engaging and communicating with family and friends, safety in the community, caring for children and other family members, and solve everyday problems that arise.  Participate in family education and support activities.
  • Documents client progress per agency policies.
  • Attend and participate in staff meetings, trainings, case conference, supervision and other meetings as assigned.
  • May perform other assignments and duties, as assigned.

QUALIFICATIONS:

Education: Bachelor’s degree or equivalent education and/or work experience required.

Experience: 1+ years working with identified population preferred.

Licensure/Certification/Registration: Valid driver’s license required

Why Join CHR?

Award-Winning Workplace:

  • Proudly recognized as a Top Workplace for 13 consecutive years!

 Generous Time Off:

  • Enjoy ample paid time off, including a special day off for your birthday!

Retirement Savings:

  • Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance:

  • Competitive premiums with added discounts on pet, auto, and home insurance!

Education & Tuition Support:

  • Tuition reimbursement and professional development programs.
  • Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
  • Exclusive tuition discounts for CHR employees at several local colleges/universities.

 Career Development:

  • FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
  • Clinical supervision and/or mentoring available at many programs.
  • Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

 Wellness Program:

  • Annual wellness stipend.
  • FREE premium subscription to the Calm app, for employees and their families.
  • Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
  • Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

 Employee Involvement:

  • Participate in leadership luncheons with our CEO and various agency committees!

 Stay Informed:

  • Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More:

  • Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

COMPENSATION*:  

Starting at $19.11/hr min., and up commensurate upon experience. 

*Actual rates are determined at the time of offer and are based off of relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked) 

CHR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!