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Msp Company In Jobs in Springfield, MA (NOW HIRING)

Encompass IT

MSP Account Manager

Manchester, CT · On-site

You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

Encompass IT

MSP Account Manager

Manchester, CT

You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

Encompass IT

MSP Account Manager

Manchester, CT · On-site

$50/hr

You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

Peckham Industries, Inc.

IT Help Desk Technician

Palmer, MA · On-site

$55K - $60K/yr

In addition, the company's construction operations include paving and road reclamation services, as ... MSP)/IT Support Business; preferred. Experience using a Ticketing system / RMM Tool software ...

New

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $130K/yr

You will succeed in this role if you: * Can troubleshoot complex issues involving networking ... Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $130K/yr

You will succeed in this role if you: * Can troubleshoot complex issues involving networking ... Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools

All JobsMsp Company In JobsMsp Company In Jobs in Springfield, MA

Msp Company In information

See Springfield, MA salary details

$62.3K

$209.4K

$361.7K

How much do msp company in jobs pay per year?

As of Jun 26, 2026, the average yearly pay for msp company in in Springfield, MA is $209,402.00, according to ZipRecruiter salary data. Most workers in this role earn between $154,500.00 and $249,600.00 per year, depending on experience, location, and employer.

What are examples of MSP companies?

Managed Service Provider (MSP) companies are firms that offer IT support, network management, cybersecurity, and cloud services to businesses. Examples include companies like Accenture, IBM, and Rackspace, which provide outsourced IT solutions to various industries. MSPs often require technicians to have certifications such as CompTIA or Cisco and work in environments that demand strong technical skills.

What job makes $10,000 a month without a degree?

In the MSP (Managed Service Provider) industry, roles such as experienced network engineers, cybersecurity specialists, or sales managers can earn $10,000 or more per month without a formal degree, often relying on industry certifications like Cisco CCNA, CompTIA Security+, or vendor-specific credentials. Success in these roles depends on skills, experience, and certifications rather than formal education alone.

What is MSP in the job industry?

In the job industry, MSP typically stands for Managed Service Provider, which is a company that manages and delivers IT services to other businesses. For roles within MSP companies, skills in network management, cybersecurity, and certifications like CompTIA or Cisco are often required, and employees may work in a fast-paced, client-focused environment.

What does an MSP company do?

An MSP (Managed Service Provider) company offers outsourced IT services to businesses, including network management, cybersecurity, data backup, and technical support. MSPs help organizations maintain and optimize their technology infrastructure, often using remote monitoring tools and requiring certifications like CompTIA or Microsoft to deliver effective service.

What is the difference between Msp Company In vs Managed Service Technician?

AspectMsp Company InManaged Service Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentCorporate offices, client sitesHelpdesk, on-site or remote support
Industry UsageIT service providers, MSPsIT support teams, MSPs

Both roles often require similar certifications and work in IT support environments within MSP companies. While Msp Company In refers to the company itself, a Managed Service Technician is an individual role providing technical support. Understanding this distinction helps clarify career paths and job expectations within MSPs.

What are popular job titles related to Msp Company In jobs in Springfield, MA? For Msp Company In jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Msp Company In jobs in Springfield, MA look for? The top searched job categories for Msp Company In jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Msp Company In jobs? Cities near Springfield, MA with the most Msp Company In job openings:
Msp Company In jobs near you
Infographic showing various Msp Company In job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $209,402 per year, or $100.7 per hour.
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT • On-site

Full-time

Posted 14 days ago

Job description

Salary: Base Salary (50K) Plus Commission

Job Summary

The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.



Key Responsibilities


Client Relationship Management


  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.


Account Growth and Retention


  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.


Service Delivery Coordination


  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.


Financial Management


  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.


Strategic Input


  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.



Qualifications


Required Skills


  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.


Experience and Education


  • Bachelors degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.


Preferred Skills


  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.


Work Environment


  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.


Performance Metrics


  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.