We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.ย ย
The Role:ย ย
Join our team as an MSP Helpdesk Technician, where youโll be the first point of support for our clients. In this role, youโll provide onsite service, assist with service team projects, cover support tickets, and occasionally help with larger projects.ย ย
Weโre looking for someone who is career-driven, eager to grow their skills, and motivated to become a Subject Matter Expert in the future. If youโre passionate about IT and want to make an impact for both our clients and community, weโd love to hear from you.ย
Responsibilities:ย
Respond to client requests via phone, email, or in-person for help with hardware, software, networking, servers, and related technologies.ย
Troubleshoot issues with Windows, Microsoft Office, networks, VoIP, internet, and peripherals (printers, scanners, etc.).ย
Qualifications:ย
2+ years of IT support experienceย
Familiar with M365 administration, backup tools, and VoIP systemsย
Experience with computer setup and imagingย
Basic knowledge of IT systems, networks, and software (Microsoft 365, Active Directory, Windows, macOS, Linux)ย
Associateโs or Technical degree in IT (Bachelorโs degree preferred)ย
HR Information:ย ย ย