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Msp Company In Jobs (NOW HIRING)

Encompass IT

MSP Account Manager

Manchester, CT · On-site

You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

Nexthink

MSP Account Director

Boston, MA

Company Description Nexthink is the leader in digital employee experience management software. The ... As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

Company Description Nexthink is the leader in digital employee experience management software. The ... As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

$50/hr

You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and Brooklyn NY. Our company specializes in providing comprehensive IT solutions and support to a diverse range ...

Joink

MSP Director

Terre Haute, IN

$120K - $145K/yr

Oversee delivery of IT support services for internal employees across all company locations ... Participate in client meetings, proposals, and technical presentations * Ensure smooth transition ...

Joink

MSP Director

Terre Haute, IN · On-site

$120K - $145K/yr

Oversee delivery of IT support services for internal employees across all company locations ... Participate in client meetings, proposals, and technical presentations * Ensure smooth transition ...

MSP Hire, Inc.

L3 MSP Technician

Anchorage, AK · On-site

$100K - $125K/yr

The Role The L3 MSP Technician is our highest individual contributor technical role--and one of the most important seats in the company. You're the person we trust with our hardest problems, our most ...

Nexthink

MSP Account Director

Boston, MA · On-site

Company Description Nexthink is the leader in digital employee experience management software. The ... As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ...

Nexthink

MSP Account Director

Boston, MA · On-site +1

Company Description Nexthink is the leader in digital employee experience management software. The ... As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ...

Nexthink

MSP Account Director

Boston, MA · On-site

Company Description Nexthink is the leader in digital employee experience management software. The ... As an MSP Account Director, you will have the exciting opportunity to deliver on our growth ...

Nexthink

MSP Account Director

Boston, MA · On-site

Company Description Nexthink is the leader in digital employee experience management software. The ... As a MSP Account Director, you will have the exciting opportunity to deliver on our growth strategy ...

Joink CTI

MSP Director

Terre Haute, IN · On-site

$120K - $145K/yr

Oversee delivery of IT support services for internal employees across all company locations ... Participate in client meetings, proposals, and technical presentations * Ensure smooth transition ...

Aris Search

MSP Project Engineer Contract

Manhattan, NY · On-site

$60 - $75/hr

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... What We're Looking For Strong candidates will have hands-on experience in an MSP or IT consulting ...

XenTegra

Future Opportunities

Charlotte, NC · On-site +1

The Opportunity XenTegra is a technology VAR/MSP company built on a simple belief: great outcomes ... Ownership mentality -- you take pride in your work and hold yourself to a high standard * A team ...

Aris Search

MSP Project Engineer Contract

Manhattan, NY · On-site

$60 - $75/hr

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... What We're Looking For Strong candidates will have hands-on experience in an MSP or IT consulting ...

Aris Search

MSP Project Engineer Contract

Manhattan, NY · On-site

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... What We're Looking For Strong candidates will have hands-on experience in an MSP or IT consulting ...

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Will participate in the company's on-call rotation for after-hours support, escalations, and ... MSP. Next Steps Apply at: After your application and resume are reviewed, you may be emailed a link ...

TrovaSearch

MSP Sr. Engineer

Orlando, FL · Remote

$97K - $133K/yr

About the Role We are a growing managed IT services company. We are looking for a senior-level ... The ideal candidate is a proven technical leader who has lived in the MSP world - someone ...

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Msp Company In information

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$62.5K

$210.1K

$363K

How much do msp company in jobs pay per year?

As of Jul 17, 2026, the average yearly pay for msp company in in the United States is $210,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $155,000.00 and $250,500.00 per year, depending on experience, location, and employer.

What are the typical MSP job titles?

Typical MSP (Managed Service Provider) job titles include Network Technician, Systems Administrator, Service Desk Technician, Network Engineer, Security Analyst, and Account Manager. These roles often require technical skills, certifications such as CompTIA or Cisco, and involve managing IT infrastructure, providing support, and ensuring cybersecurity within client environments.

What are examples of MSP companies?

Managed Service Provider (MSP) companies are firms that offer IT support, network management, cybersecurity, and cloud services to businesses. Examples include companies like Accenture, IBM, and Rackspace, which provide outsourced IT solutions to various industries. MSPs often require technicians to have certifications such as CompTIA A+ or Network+ and work in environments that demand strong technical skills.

What is MSP in the job industry?

In the job industry, MSP typically stands for Managed Service Provider, which is a company that manages and delivers IT services to other businesses. Professionals working in MSPs often handle network security, system administration, and technical support, requiring skills in IT management and certifications like CompTIA or Cisco.

What is the difference between Msp Company In vs Managed Service Technician?

AspectMsp Company InManaged Service Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentCorporate offices, client sitesHelpdesk, on-site or remote support
Industry UsageIT service providers, MSPsIT support teams, MSPs

Both roles often require similar certifications and work in IT support environments within MSP companies. While Msp Company In refers to the company itself, a Managed Service Technician is an individual role providing technical support. Understanding this distinction helps clarify career paths and job expectations within MSPs.

What is an MSP company?

An MSP (Managed Service Provider) company offers outsourced IT services to businesses, including network management, cybersecurity, and technical support. Employees in MSP companies often need skills in IT infrastructure, troubleshooting, and familiarity with tools like remote monitoring software. Working in an MSP involves providing proactive support to ensure clients' technology systems run smoothly.
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Msp Company In jobs near you
Infographic showing various Msp Company In job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $210,137 per year, or $101 per hour.
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT • On-site

Full-time

Re-posted 5 days ago

Job description

Salary: Base Salary (50K) Plus Commission

Job Summary

The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.



Key Responsibilities


Client Relationship Management


  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.


Account Growth and Retention


  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.


Service Delivery Coordination


  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.


Financial Management


  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.


Strategic Input


  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.



Qualifications


Required Skills


  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.


Experience and Education


  • Bachelors degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.


Preferred Skills


  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.


Work Environment


  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.


Performance Metrics


  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.