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3Rd Shift Remote Desktop Support Engineer Jobs in Massachusetts

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer will provide second tier, technical support utilizing application expertise ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

Atlas Technica

Jr. Systems Engineer

Boston, MA · On-site +1

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Hybrid ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Atlas Technica

Jr. Systems Engineer

Boston, MA · On-site +1

Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: Hybrid ... End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device ...

Emvia, Inc.

Automation Validation Lead

Andover, MA · On-site +1

Finalize the Automation Validation Plan Work with a team of Engineers and System Integration (SI ... Windows operating systems Windows Terminal Services/Remote Desktop VMWare Dell VRTX familiarity is ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

  • PTO

Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems ...

Atlas Technica

Team Lead

Boston, MA · On-site +1

  • PTO

Requirements The ideal candidate will have at least two years of people-management experience and five years of professional IT experience in desktop support, systems engineering, systems ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

United Airlines

Senior Cloud Engineer

Burlington, MA · On-site +1

$70K - $144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City. About The Job You're Considering ...

Resource Innovations

Energy Engineer

Needham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Vanguard Renewables

Senior Project Engineer

Weston, MA · On-site +1

$75K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Actively manage and provide technical direction to third-party engineers and designers * Coordinate ... Support continuous improvement efforts by identifying risks, lessons learned, and optimization ...

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All Jobs3Rd Shift Desktop Support Engineer Jobs3Rd Shift Remote Desktop Support Engineer Jobs3Rd Shift Remote Desktop Support Engineer Jobs in Massachusetts

3Rd Shift Remote Desktop Support Engineer information

What is a 3rd shift remote desktop support engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What are the key skills and qualifications needed to thrive as a 3rd shift remote desktop support engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd shift remote desktop support engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

What are popular job titles related to 3Rd Shift Remote Desktop Support Engineer jobs in Massachusetts?

For 3Rd Shift Remote Desktop Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Remote Desktop Support Engineer jobs in Massachusetts look for?

The top searched job categories for 3Rd Shift Remote Desktop Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for 3Rd Shift Remote Desktop Support Engineer jobs?

Cities in Massachusetts with the most 3Rd Shift Remote Desktop Support Engineer job openings:

3Rd Shift Remote Desktop Support Engineer jobs near you
Infographic showing various 3Rd Shift Remote Desktop Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Security Systems Engineer - Remote Support

BCM Controls Corporation

Woburn, MA • Remote

$45 - $55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Company: BCM Controls / Comfort Systems USA
Location: Woburn, MA
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $45.00 - 55.00 per hour


Work Location: Inoffice, with remote technical support responsibilities

Job Summary

BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.

This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.

Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required
Systems and Technologies Supported

Experience with one or more of the following is strongly preferred:

  • Access Control: CCURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools
Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through
Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment
Why Join BCM Controls?

BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.

Benefits

Eligible employees may receive a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities
Equal Opportunity Employer

BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

Apply Today

If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply