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Remote Application Support Jobs in Massachusetts

Gator Bio

Field Application Scientist

Boston, MA · On-site +1

$100K - $130K/yr

We are hiring a remote Field Application Scientist. This FAS will be responsible for providing pre-sales and post-sales support. Prior to product launch, this position will also be involved in ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... Extensive application support experience. * Provide prompt and accurate solutions to customers.

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... technical support, application support, or customer-facing SaaS support roles * Strong ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... technical support, application support, or customer-facing SaaS support roles * Strong ...

EnerSys

$117K - $146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Ensure application security practices align with regulatory and compliance frameworks (e.g., NIST ...

CarGurus

Systems Administrator II

Boston, MA · Remote

Support office network services and remote access tools, including Wi-Fi, VPN, and ZTNA solutions ... application support * Hands-on experience with Okta or a similar identity and access management ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Remote Application Support information

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Massachusetts? The most popular types of Application Support jobs in Massachusetts are:
What are popular job titles related to Remote Application Support jobs in Massachusetts? For Remote Application Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Massachusetts look for? The top searched job categories for Remote Application Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Application Support jobs? Cities in Massachusetts with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Massachusetts as of July 2026, with employment types broken down into 76% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Field Application Scientist

Field Application Scientist

Gator Bio

Boston, MA • On-site, Remote

$100K - $130K/yr

Full-time

Posted 26 days ago

Job description

Gator Bio (formerly known as Probe Life) is a biotech company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's healthcare industries. We develop, manufacture and market instruments, biosensors, reagents, and consumables for in-vitro diagnostics and biotherapeutic development. Our mission is to simplify and accelerate biological analysis for biotherapeutic research and development.
We are hiring a remote Field Application Scientist. This FAS will be responsible for providing pre-sales and post-sales support. Prior to product launch, this position will also be involved in developing protein-protein interaction assays using the company's proprietary technologies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Providing advanced high-level technical application support and presentations at customer sites, vendor conferences, webinars, and scientific meetings.

  • Performing BLI analysis of customer samples involving specificity, kinetics, and affinity of biomolecular interactions.

  • Providing pre- and post-sales support (product demonstrations, technical presentations, seminars, training, and customer service) through joint customer sales visits.

  • Developing and transferring expert knowledge through training and support of relevant hardware and software while staying current with new assay development.

  • Proactively addressing and supporting customer service initiatives and sales goal objectives.

  • Contributing to the development of application notes and teaching manuals.

  • Writing technical documents that highlight new and innovative applications resulting in using Gator Bio's BLI Next Generation systems and label-free solutions.

  • Staying informed of new areas of technology through research, publications, and patents while partnering with collaborators and industry KOL's.

  • Reporting on competitor's products and feedback information to the Sales and Product Management teams.

QUALIFICATIONS
  • PhD or experienced preferred, MS level required with 5 years' experience with label free technology, such as, Bio-Layer Interferometry (BLI), Surface Plasmon Resonance (SPR) or similar instrumentation.

  • Experience with immunoassays development, such as ELISA, SPR, BLI or similar technology.

  • Expertise in label-free technology Bio-Layer Interferometry or Surface Plasmon Resonance products preferred.

  • Excellent interpersonal, verbal, and written communication skills to articulate effectively with customers and internal teams.

  • Self-motivated, well-organized, ability to develop contacts and build rapport at all levels.

  • Liquid Handler experience with Tecan, Hamilton, or Perkin Elmer a plus.

  • Excellent communication and presentation skills to a diverse level of internal and external clients required.

  • Proficient in Microsoft Office Suite, SFDC, or other related CRM sales funnel tools.

  • Ability to travel upwards of 50% and willingness to operate from a remote home-base location in addition to working on-site.

POSITION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to lift, push, pull, carry, and/or move 50+ lbs.

  • This role will require long periods of standing, walking, and sitting.

  • The employee will be required to use hands for computer work, phone calls, and pipetting.

  • Must pass a health screening.

$100,000 - $130,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Gator Bio

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

51 - 200 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2001

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