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Remote Application Support Jobs in Massachusetts

This position supports a strategic enterprise transformation initiative focused on modernizing ... remote). U.S. residents only; all work must be performed within the United States. Experience ...

This position supports a strategic enterprise transformation initiative focused on modernizing ... remote). U.S. residents only; all work must be performed within the United States. Experience ...

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Remote Application Support information

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the most commonly searched types of Application Support jobs in Massachusetts? The most popular types of Application Support jobs in Massachusetts are:
What are popular job titles related to Remote Application Support jobs in Massachusetts? For Remote Application Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Massachusetts look for? The top searched job categories for Remote Application Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Application Support jobs? Cities in Massachusetts with the most Remote Application Support job openings:
Infographic showing various Remote Application Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Principal Engineer, Systems Design/Architect

Analogdevices

Wilmington, MA โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago


Job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.comand on LinkedIn and X.

Senior Principal Engineer, Systems Design/Architect

The ADI Industrial Team (Wilmington, MA) is currently seeking an experienced Senior Principal System Architect Engineer. Products in this strategy are comprised of integrated high speed and precision signal chains targeted towards Industrial applications. The candidate will collaborate in evolving an industry leading the Industrial portfolio into new and more highly integrated market segments. The candidate will have the opportunity to define system level designs on chiplets working with high-speed CMOS and BiCMOS processes and collaborate closely with an experienced and motivated development team. The ideal candidate is a self-motivated individual and with strong technical, analytical and communication skills.

The Senior Principal System Architect Engineer will be responsible for defining products from concept through development to release. The candidate's responsibilities will include system level product definition and architecture design along with direct collaboration with customers. An ideal candidate will possess knowledge of high speed converters, SERDES interfaces, digital algorithms, precision analog and high-speed transmitter/receiver knowledge. The candidate will also have excellent technical documentation skills and be able to communicate effectively across multiple organizations. Duties also include working directly with customers and evaluation engineers to compare and contrast simulation and lab results.

RESPONSIBILITIES:

More specifically, the candidate needs to contribute in the following areas:

  • Product Definition
    • Participate in the definition of new products with close collaboration with the Customers, Design and Marketing teams
    • Translate the customer problem statement into a system architecture definition comprising multiple technologies.
    • Provide recommendations on chiplet partitioning, processes, digital algorithms, and feature set for the new product to meet customer needs
    • Lead architecture and solution definitions for key products with the design team
  • Product Development
    • Assists in the development of product datasheets for complex Industrial products.
    • Attends and contributes to all product design reviews ensuring project system goals and customer requirements are being met
    • Interact with internal and external stakeholders including customers, partners, team members, and collaborating ADI business units.
    • Collaborating with the test and eval team on methods to characterize and measure new silicon performance over customer use cases
    • Interpreting the test/eval measurement data identifying silicon issues and debugging to root cause.
  • Product Promotion and Business Development
    • Participate in strategic business development and new product promotion
    • Attend customer meetings and lead generation of new project proposals
  • Product Support
    • Responsible for releasing a validated system design to production and will serve as a key interface to the customer and development team.
    • Assists in development of design collaterals to assist customers with designs, such as simulation models and detailed architecture guidelines
    • Support FAEs and local and remote Application Teams
    • Support customers with technical questions and troubleshooting of complex or unusual technical problems

Education & Experience:

  • Minimum BSEE + 7 years of experience, Preferred MSEE (or equivalent) + 7 years of experience or PHD + 5 years of experience
  • The ideal candidate would have deep experience in system engineering in high speed converters, high speed digital interfaces including SERDES, analog circuits, chiplets and semiconductor IC processes is also beneficial.
  • Strong knowledge of electrical engineering fundamentals
  • Excellent oral and written communication skills and the ability to work on large multi-discipline development teams.
  • Strong organizational skills and the ability to work to aggressive schedules.
  • Strong analytical skills. Ability to draw conclusions from complex data sets and summarize and present at a high level.
#LI-LA2

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

EEO is the Law: Notice of Applicant Rights Under the Law.

Job Req Type: ExperiencedRequired Travel: Yes, 10% of the timeShift Type: 1st Shift/DaysThe expected wage range for a new hire into this position is $184,030 to $266,485.
  • Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.

  • This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.

  • This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.