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Remote Application Support Jobs in Mansfield, MA

NTI

EASY Application Support Representative

Boston, MA · Remote

$13.35/hr

Their responsibility is strictly to facilitate the application process by asking required questions ... Transfer calls to the Agency Support Team as needed. * Other duties as assigned. Minimum ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Providence, RI · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Gator Bio

Field Application Scientist

Boston, MA · Remote

We are hiring a remote Field Application Scientist. This FAS will be responsible for providing pre-sales and post-sales support. Prior to product launch, this position will also be involved in ...

Gator Bio

Field Application Scientist

Boston, MA · On-site +1

$100K - $130K/yr

We are hiring a remote Field Application Scientist. This FAS will be responsible for providing pre-sales and post-sales support. Prior to product launch, this position will also be involved in ...

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Showing results 1-20

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Mansfield, MA

Remote Application Support information

See Mansfield, MA salary details

$32.8K

$170.6K

$218.1K

How much do remote application support jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote application support in Mansfield, MA is $170,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,200.00 and $217,000.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What are the most commonly searched types of Application Support jobs in Mansfield, MA?

The most popular types of Application Support jobs in Mansfield, MA are:

What job categories do people searching Remote Application Support jobs in Mansfield, MA look for?

The top searched job categories for Remote Application Support jobs in Mansfield, MA are:

What cities near Mansfield, MA are hiring for Remote Application Support jobs?

Cities near Mansfield, MA with the most Remote Application Support job openings:

Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Mansfield, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $170,634 per year, or $82 per hour.

EASY Application Support Representative

Boston, MA • Remote

NTI
51 - 200 employees
Learn more about NTIexternal

$13.35/hr

Part-time

Posted 9 days ago

Job description

The position is not available in the following states: Alaska, California, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, Wyoming, and any location where the minimum wage exceeds $13.30 /hour.

Position Summary:
Representatives do not recommend products, explain coverage options, provide guidance, influence decisions, or attempt to sell insurance. Their responsibility is strictly to facilitate the application process by asking required questions, accurately capturing responses, and following established procedures.

This is a fast-paced, high-volume call environment with representatives expected to handle back-to-back calls throughout the day.

Company Overview:
This life insurance company has been providing budget-friendly coverage for over 50 years. The company is conservatively managed for long-term growth and financial stability, with most of its portfolio in high-quality investments. Focusing on reliability, flexibility, and peace of mind, the company offers insurance plans for the entire family, including children and adults. The company emphasizes its commitment to customer care and financial protection.

Essential Duties and Responsibilities:
  • Authenticate the external agent using established verification procedures.
  • Assist external agents and clients with completing EASY applications by phone.
  • Ask required application questions clearly and consistently.
  • Accurately enter client responses into the EASY system.
  • Follow approved scripts, procedures, privacy standards, and compliance requirements.
  • Maintain strict non-licensed and non-sales boundaries.
  • Provide professional, efficient service in a high-volume call environment.
  • Transfer calls to the Agency Support Team as needed.
  • Other duties as assigned.

Minimum Requirements:
  • Ability to provide documentation of a severe disability certified by a physician.
  • Ability to pass a background check.
  • High School Diploma or GED.
  • Solid to advanced computer skills, including data entry, navigating multiple screens and programs, and the use of dual monitors.
  • Solid active listening skills and ability to multitask confidently (type and listen at the same time).
  • Ability to carry out clear directives under a fast-paced, high-call-volume atmosphere while following company procedures, including meeting call metrics.
  • Polite, professional, confident, friendly, and upbeat phone demeanor.
  • Typing speed of 30 words per minute.

Conditions of Employment:
  • Successful completion of pre-hire testing.
  • Successful completion of background check.
  • Ability to provide documentation of a severe disability certified by a physician.

Special Position Requirements:
  • Able to work 20-25 hours per week between 8:45-5:30 pm Eastern Time, Monday through Friday.
  • All employees work 5 days per week.
  • While this is a part-time position, training may require up to six hours per day. Specific training hours will be communicated upon hire.
  • After training, there will be 5 days of part-time nesting. Nesting hours are to be determined and will be provided during training.

Home Office Requirements:
  • Desk space for a computer, 2 monitors, keyboard, and mouse provided by the company.
  • USB Headset is required; examples will be provided upon hire.

Internet and Phone Requirements:
  • Reliable, Hardwired DSL, Cable, or FiOS Internet (Wi-Fi, cellular network-based, and Satellite are not compatible).
  • Internet speed requirements are a minimum of 6 Mbps download speed, 2 Mbps upload speed, and a PING below 100Ms.
  • All internet must be approved by the client before moving forward.

Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office. No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.

Physical Demands:
While performing the duties of this job, the employee is required to operate a computer by navigating different windows and programs, type into applications, review, and comprehend information within software programs; communicate via telephone and virtual meeting rooms.

EOE Disability/Vets:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran
status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.