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Application Support Manager Jobs in Mansfield, MA

KG Tiger

Application Support Engineer

Natick, MA

The position consists of two central components - Application support and collaborative project ... management skills and stron academic record * M.S. or Ph.D. in Computer Science * Strong ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Mansfield, MA

Application Support Manager information

See Mansfield, MA salary details

$64.6K

$113.3K

$175.2K

How much do application support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for application support manager in Mansfield, MA is $113,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $134,400.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Mansfield, MA?

The most popular types of Application Support jobs in Mansfield, MA are:

What cities near Mansfield, MA are hiring for Application Support Manager jobs?

Cities near Mansfield, MA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Mansfield, MA as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $113,286 per year, or $54.5 per hour.

Application Support Engineer

Natick, MA

KG Tiger
See more jobs at KG Tigerexternal

Full-time

Re-posted 5 hours ago

Job description

Company Description

ABOUT THE COMPANY: 

The Company is a $800M company that employs over 3,000 employees worldwide. It is a leading developer of mathematical computing software, Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development. It has over 90 products well known in the market and these are primarily used in various industries like automotive, aerospace and defense, biotech, semiconductor, etc.

ABOUT KGTiger: 

A professional services consulting firm hired to directly source prospective candidates. The company's strategy of maintaining long-term relationships has created a success paradigm that nets great benefits for candidates and clients. Your confidentiality is totally respected. Resumes and other employment-related information are not shared with the client until we have secured your permission. Likewise, we may be asked to maintain client confidentiality.

Job Description

The position consists of two central components - Application support and collaborative project work with other departments.

  • Contribute to products and projects with other departments, such as Software Development, Technical Marketing, Customer Training, and Consulting etc. to strengthen your technical and professional skills, discover your professional interests, and help advance your career.
  • Provide application support to customers for highly complex technical issues in MATLAB, Simulink, and entire suite of products.
  • Specialize and develop technical skills in your domain and product suite
  • Develop and demonstrate leadership skills through opportunities to coach and mentor others, and initiate and lead process improvement projects


Qualifications

The incumbent should have excellent communication and time management skills and stron academic record

  1. M.S. or Ph.D. in Computer Science 
  2. Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or MATLAB

 **Desired**

  1. Experience with Web technologies (JavaScript, HTML5, CSS, AJAX, JSON, jQuery, Dojo, SOAP, REST etc.), Cloud Computing, or Big Data.
Additional Information

Contact: lance.martin at kggroup.com

Phone: 888-738-5815 x 1375

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