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Remote Application Support Jobs in Medway, MA (NOW HIRING)

NTI

EASY Application Support Representative

Boston, MA · Remote

$13.35/hr

Their responsibility is strictly to facilitate the application process by asking required questions ... Transfer calls to the Agency Support Team as needed. * Other duties as assigned. Minimum ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Gator Bio

Field Application Scientist

Boston, MA · On-site

$100K - $130K/yr

We are hiring a remote Field Application Scientist. This FAS will be responsible for providing pre-sales and post-sales support. Prior to product launch, this position will also be involved in ...

Gator Bio

Field Application Scientist

Boston, MA · Remote

We are hiring a remote Field Application Scientist. This FAS will be responsible for providing pre-sales and post-sales support. Prior to product launch, this position will also be involved in ...

CarGurus

Systems Administrator II

Boston, MA · Remote

Support office network services and remote access tools, including Wi-Fi, VPN, and ZTNA solutions ... application support * Hands-on experience with Okta or a similar identity and access management ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Medway, MA

Remote Application Support information

See Medway, MA salary details

$31.5K

$163.9K

$209.5K

How much do remote application support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote application support in Medway, MA is $163,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,800.00 and $208,500.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What cities near Medway, MA are hiring for Remote Application Support jobs?

Cities near Medway, MA with the most Remote Application Support job openings:

Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Medway, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,914 per year, or $78.8 per hour.

Application Support Specialist

Motion Recruitment

Boston, MA • Remote

Contractor

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Serve as the primary escalation resource for complex application incidents and perform root cause analysis.

  • Support enterprise application deployments, upgrades, maintenance, and patching efforts.

  • Build and maintain a Configuration Management Database (CMDB) and develop a centralized application catalog.

Job description

A leading organization in the insurance and financial services industry is seeking a Contract Application Support Specialist (Senior Level) to join its Enterprise Applications team in a fully remote capacity. This role serves as the primary Tier 2/3 escalation point for complex application issues while supporting the deployment, maintenance, governance, and lifecycle management of critical enterprise applications across business functions including Actuarial, Claims, Underwriting, Finance, and Contact Center operations.
The ideal candidate brings strong experience supporting cloud-hosted and enterprise platforms such as Microsoft 365, Exchange Online, Teams, SharePoint, Oracle, Salesforce, Azure/Entra, and Genesys environments.
This is an exciting opportunity for a highly organized IT professional who enjoys building structure and improving operational excellence. The selected consultant will help establish and maintain a Configuration Management Database (CMDB), develop a centralized application catalog, enhance application governance practices, and ensure business-critical systems remain stable, secure, and performant. Required Skills & Experience
  • 5-7 years of experience in application support, systems administration, application engineering, or enterprise IT operations
  • Proven experience deploying, maintaining, patching, and supporting enterprise applications
  • Strong Tier 2/3 troubleshooting and incident resolution experience
  • Deep hands-on support experience with at least four of the following:
    • Microsoft Teams and Teams Phones
    • Exchange Online
    • Microsoft 365
    • SharePoint Online
    • Oracle applications
    • Entra ID / Azure
    • Salesforce
    • Genesys IVR or contact center platforms
  • Experience working in structured ITSM environments such as Jira Service Management or ServiceNow
  • Knowledge of ticket triage, SLA management, incident prioritization, and escalation workflows
  • Experience building, maintaining, or administering a CMDB
  • Strong documentation, process creation, and organizational skills
  • Working knowledge of SQL and relational databases
  • Experience utilizing monitoring, logging, and diagnostic tools for application support
  • AWS experience supporting cloud-hosted application environments
  • Enterprise Windows 11 support experience
  • Experience participating in change management processes, CAB reviews, and release coordination
  • Excellent verbal and written communication skills
  • Ability to work independently while managing multiple priorities and stakeholders
Desired Skills & Experience
  • Jira Administration experience including workflows, permissions, project setup, and configuration
  • Microsoft Intune / Endpoint Management experience
  • AWS WorkSpaces support and administration
  • PowerShell and/or Python scripting for automation and operational efficiency
  • BigFix administration, software packaging, and patch management
  • Experience with RightFax or additional telephony/contact-center platforms
  • Support experience for enterprise AI solutions such as Claude, ChatGPT, Kiro, or similar platforms
  • Experience supporting regulated industries, including insurance or financial services
  • Knowledge of application governance, software lifecycle management, and asset management best practices
  • Understanding of cybersecurity controls and compliance requirements related to enterprise applications
  • ITIL v3 or ITIL v4 Foundation certification
What You Will Be Doing Tech Breakdown
  • 35% Application Support & Troubleshooting
  • 20% Enterprise Application Administration
  • 15% CMDB & Application Catalog Management
  • 10% Change Management & Release Coordination
  • 10% Endpoint & Patch Management
  • 10% Documentation, Training & Process Improvement
Daily Responsibilities
  • Serve as the primary escalation resource for complex Service Desk tickets
  • Perform root cause analysis and coordinate resolution efforts for enterprise application incidents
  • Monitor application availability, performance, and system health
  • Support enterprise application deployments, upgrades, maintenance, and patching efforts
  • Build and maintain an accurate CMDB including application dependencies and ownership records
  • Develop and manage a centralized application catalog
  • Assist end users and technical teams with application-related support and training
  • Support Jira administration activities including workflows, permissions, and project configurations
  • Participate in change management and CAB processes
  • Collaborate with Infrastructure, Security, Architecture, and Operations teams
  • Assist with endpoint management and patching activities through Intune, Azure, and BigFix environments
  • Create and maintain technical documentation, support procedures, and knowledge-base articles

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