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Remote Application Support Jobs in Lexington, MA

NTI

EASY Application Support Representative

Boston, MA · Remote

$13.35/hr

Their responsibility is strictly to facilitate the application process by asking required questions ... Transfer calls to the Agency Support Team as needed. * Other duties as assigned. Minimum ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

CarGurus

Systems Administrator II

Boston, MA · Remote

Support office network services and remote access tools, including Wi-Fi, VPN, and ZTNA solutions ... application support * Hands-on experience with Okta or a similar identity and access management ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Mondo

Technology Operations Associate

Boston, MA · Remote

$45 - $55/hr

Remote Start Date Is: ASAP Duration: Contract -- at least through EOY, with potential for extension ... application support, production support, or platform support. * Experience supporting a customer ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Lexington, MA

Remote Application Support information

See Lexington, MA salary details

$34.8K

$181.1K

$231.4K

How much do remote application support jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote application support in Lexington, MA is $181,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,000.00 and $230,300.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What cities near Lexington, MA are hiring for Remote Application Support jobs?

Cities near Lexington, MA with the most Remote Application Support job openings:

Infographic showing various Remote Application Support job openings in Lexington, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $181,102 per year, or $87.1 per hour.

Application Support & Development Engineer

Bedford, MA • Remote

Northern Base
See more jobs at Northern Baseexternal

Full-time

Re-posted 9 days ago

Job description

Hiring Alert | Application Support & Development Engineer

Location: Bedford, MA (Remote)
Employment Type: Full-Time
Visa Type: USC / GC Only
Experience: 8+ Years

Top Must-Have Skills
  • Life Sciences Application & Platform Support
  • Scientific & Clinical Applications
  • Application Administration & Production Support
  • Azure Infrastructure
  • IAM / User Access Management
  • Application & Database Configuration
  • Validation, Compliance & Operational Readiness
  • Vendor Management & IT Managed Services
Required Skills
  • 8+ years of experience in application support, application development, platform support, or IT engineering
  • Strong experience supporting Life Sciences applications across Translational Sciences, Clinical Data Management, Biostatistics, and Statistical Programming
  • Hands-on experience supporting applications such as SAS, Pinnacle 21 Enterprise, Spotfire, JMP, Clymb TFL Viewer, SENDview, Phoenix WinNonlin, or similar Life Sciences platforms
  • Experience with scientific and research applications such as MOE, Geneious, SnapGene, PyMOL, FlowJo, HALO, Protein Metrics, Mascot, QIAGEN, Alamut, or similar tools
  • Experience with application administration, troubleshooting, configuration, upgrades, patching, deployment, and production support
  • Strong experience working with Azure infrastructure, including Azure Portal, application servers, file shares, storage, connectivity, backup, and environment readiness
  • Experience with application and database installation, configuration, and maintenance
  • Knowledge of IAM, including user provisioning and de-provisioning automation
  • Experience supporting security reviews, infrastructure requirements, compliance, validation, and operational readiness
  • Strong experience creating and maintaining runbooks, support procedures, knowledge articles, escalation paths, and operational documentation
  • Experience with P1 incident management, production troubleshooting, ticket triage, and issue resolution
  • Experience coordinating with Infrastructure, Security, IAM, Enterprise Architecture, vendors, and business stakeholders
  • Strong vendor management experience, including SLA adherence, incident trends, service quality, and continuous improvement
  • Strong understanding of Life Sciences scientific data management, with exposure to protein analysis, mass spectrometry, bioinformatics, or related applications preferred
  • Bachelor's degree in Computer Science or a related technical field preferred
Key Responsibilities
  • Serve as the IT managed services lead for applications supporting Translational Sciences and Development.
  • Provide hands-on technical support for application administration, troubleshooting, configuration, upgrades, and production operations.
  • Perform or coordinate application and database installation, configuration, patching, deployment, and validation activities.
  • Support applications and infrastructure within Azure environments.
  • Coordinate onboarding of new applications with Enterprise Architecture, Infrastructure, Security, IAM, and other IT teams.
  • Assess new applications and significant application changes for technical fit, hosting model, integrations, security, database requirements, compliance, and operational readiness.
  • Prepare technical materials for technology review boards, including solution summaries, architecture considerations, risks, dependencies, and recommendations.
  • Coordinate application onboarding, vulnerability remediation, environment setup, and production readiness.
  • Provide user support, including logging, triaging, responding to, and coordinating resolution of P1 and production issues.
  • Work with IAM teams to automate user access provisioning and de-provisioning where feasible.
  • Create and maintain runbooks, support documentation, escalation procedures, and operational readiness materials.
  • Monitor vendor performance, SLA adherence, operational metrics, recurring issues, and service quality.
  • Communicate risks, issues, decisions, and status updates to IT leadership, business stakeholders, vendors, and cross-functional teams.
  • Drive continuous improvement while maintaining production stability and a strong customer-service mindset.
Ideal Candidate

A senior Application Support & Development Engineer / Life Sciences IT Engineer with strong hands-on experience supporting Life Sciences applications, Azure infrastructure, application administration, IAM, production support, validation, security, and operational readiness, combined with strong vendor management, technical leadership, stakeholder coordination, and troubleshooting skills.