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Remote Automotive Technical Support Jobs in Massachusetts

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

Care Lumen | Remote (US Only) Employment Type: Full-time Employee Salary Range: $90000 to $110000 ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

Erinn Gerry Compensation: $90,000 - $110,000 / year Description Care Lumen | Remote (US Only ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

Owens Corning

Field Technical Specialist

Boston, MA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

Owens Corning

Field Technical Specialist

Worcester, MA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

Prosegur

iSOC Technical Operations Manager

Lowell, MA · Remote

Support the transition of new clients into ongoing iSOC operations. Technical Operations & Systems ... Experience in electronic security, SOC, remote video monitoring, or integrated security technology.

Turnblock.io

Technical Lead Remote (Web3-DeFi)

Boston, MA · Remote

$100K - $250K/yr

Collaborate with cross-functional teams to support blockchain best solutions * Play a pivotal role ... Technical Skills: Deep proficiency in Go (Golang) for backend development. * Problem Solving ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

YO AI Labs

AI Technical Trainer - Remote

Boston, MA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

YO AI Labs

AI Technical Trainer - Remote

Boston, MA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

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All JobsAutomotive Technical Support JobsRemote Automotive Technical Support JobsRemote Automotive Technical Support Jobs in Massachusetts

Remote Automotive Technical Support information

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Massachusetts?

For Remote Automotive Technical Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Technical Support jobs in Massachusetts look for?

The top searched job categories for Remote Automotive Technical Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Automotive Technical Support jobs?

Cities in Massachusetts with the most Remote Automotive Technical Support job openings:

Remote Automotive Technical Support jobs near you
Infographic showing various Remote Automotive Technical Support job openings in Massachusetts as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Full-time

Posted 15 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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