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Remote Chat Support Jobs in Massachusetts (NOW HIRING)

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... chat systems. * Self-motivated and able to work independently in a remote environment.

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our ...

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We're committed to building an inclusive, remote-first culture where every team member can do their best work. The Desktop Support Associate II is the go-to technical resource for ActBlue staff ...

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Inside Sales Specialist

Taunton, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Inside Sales Specialist

Framingham, MA · On-site +1

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Care Guide

Watertown, MA · On-site +1

$28/hr

... chat responsiveness, and follow-up accuracy, and performs other duties as assigned to support team ... Our office is in Watertown, Massachusetts, but we've developed a robust remote working structure to ...

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Remote Chat Support information

See Massachusetts salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote chat support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Massachusetts? The most popular types of Chat Support jobs in Massachusetts are:
What are popular job titles related to Remote Chat Support jobs in Massachusetts? For Remote Chat Support jobs in Massachusetts, the most frequently searched job titles are:
What cities in Massachusetts are hiring for Remote Chat Support jobs? Cities in Massachusetts with the most Remote Chat Support job openings:
Infographic showing various Remote Chat Support job openings in Massachusetts as of July 2026, with employment types broken down into 57% Full Time, 8% Part Time, and 35% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.
Customer Support Representative

Customer Support Representative

1840 & Company

Sudbury, MA • Remote

$16.75 - $22.75/hr

Full-time, Part-time

Posted 4 days ago


Job description

Customer Support Representative

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels.

This is a part time employment only.

Shift Schedule: EST

Key Responsibilities:

  • Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
  • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
  • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
  • Collaborate with other departments to resolve complex issues and escalate cases when necessary.
  • Monitor and manage social media messages and comments, providing timely responses that align with the company's tone and values.
  • Assist with processing returns, exchanges, and refunds, adhering to company policies.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers.

Requirements:

  • 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
  • Excellent written communication skills with a professional and empathetic tone.
  • Ability to multitask and manage multiple communication channels simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with social media platforms and online chat systems.
  • Self-motivated and able to work independently in a remote environment.
  • Availability to work full-time, including occasional weekends or holidays if required.

Preferred Qualifications:

  • Experience in e-commerce or retail customer support.
  • Knowledge of timepieces or a passion for creative and artistic products.
  • Familiarity with social media management tools.

What We Offer:

  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team culture

$3 - $4 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.