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Remote Chat Support Jobs in Massachusetts (NOW HIRING)

Aprio

Senior Associate, Compliance as a Service

Dedham, MA · On-site +1

$80K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

Massgeneralbrigham

Customer Service Representative

Boston, MA · Remote

$19.81 - $28.30/hr

  • Medical

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...

Zuzick Organization of Globe Life

$16 - $21.75/hr

... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Massachusetts

Remote Chat Support information

See Massachusetts salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote chat support in Massachusetts is $28.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.96 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Massachusetts?

The most popular types of Chat Support jobs in Massachusetts are:

What are popular job titles related to Remote Chat Support jobs in Massachusetts?

For Remote Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Massachusetts look for?

The top searched job categories for Remote Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Chat Support jobs?

Cities in Massachusetts with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 76% Full Time, 8% Temporary, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,170 per year, or $28.4 per hour.

Remote Licensed Customer Service Representative

Liberty Mutual Insurance

MA • On-site, Remote

$42K/yr

Full-time

Re-posted 12 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

47th of 308 rated insurance

Job description

Description
Join Our Team as a Remote Experienced and Licensed Customer Service Representative!
Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.
Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.
Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:30 am -10:30 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.
License: Active P&C Producers insurance license REQUIRED.
We are currently not hiring in NY, CA, AK, HI, NM or IL.
Qualifications
  • Associates degree or 1+ year Insurance experience preferred.
  • 2 years'+ related Customer Service experience is required.
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  • Excellent communication and interpersonal skills are required.
  • P&C Producers insurance license required.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

What Liberty Mutual employees say

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Benefits

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Social media

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