ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Massachusetts

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

New

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer will provide second tier, technical support utilizing application expertise ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

TripleTen

$152K/yr

Depth across the AI engineering spine: agentic systems (L3, LangChain/CrewAI/ADK frameworks ... Fully remote work, with live sessions scheduled within US afternoon and evening hours. * A digital ...

Brooks Automation, Inc.

AI Enablement Engineer

Chelmsford, MA · On-site +1

$105K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will support the identification, evaluation, development, and deployment of AI ... Work arrangements may include a mix of in-office and remote work, depending on the nature of the ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

next page

Showing results 1-20

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Massachusetts

Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are popular job titles related to Remote L3 Support Engineer jobs in Massachusetts?

For Remote L3 Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Massachusetts look for?

The top searched job categories for Remote L3 Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote L3 Support Engineer jobs?

Cities in Massachusetts with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Teamcenter PLM L2/L3 Support Administrator W2 Remote Hiring

PDDN INC.

Boston, MA • Remote

Contractor

Posted 2 days ago

New

Job description

Job Description

Role: Teamcenter Admin
Work location:  Remote
Job Type: Contract (C2C/W2)
Interview: Phone/Video
 

Job Description:
Team center Admin Role:  
A Teamcenter Administrator is responsible for maintaining and supporting the Siemens Teamcenter PLM environment. The role ensures system availability, manages users and security, supports upgrades, troubleshoots issues, and works with business users to keep Teamcenter running efficiently.

Key Responsibilities
Administer Teamcenter Development, Test, and Production environments.
Create and manage users, groups, roles, and access permissions.
Monitor system performance and resolve application issues.
Install patches, upgrades, and perform migrations.
Manage backups and support disaster recovery activities.
Support integrations with CAD and enterprise systems.
Coordinate with Siemens GTAC and infrastructure teams for issue resolution.
Prepare technical documentation and provide user support.
Required Skill Set
Teamcenter Skills

Teamcenter Administration
Active Workspace (AWC)
BMIDE Configuration
Teamcenter Security (Groups, Roles, ACLs)
Workflow Administration
Multisite Administration
Dispatcher, FSC/FMS Administration

Technical Skills
Windows and Linux Server Administration
Oracle or SQL Server Database Knowledge
Teamcenter Upgrade & Patch Deployment
Performance Tuning and Troubleshooting
Backup and Recovery Management
Integration & Automation
ITK and SOA Knowledge
CAD Integrations (NX, CATIA, SolidWorks)
Shell Scripting or Python Automation
ERP Integration Exposure

Soft Skills
Problem Solving
Analytical Thinking
Communication Skills
Customer Support & Stakeholder Management
Documentation and Training Skills
Ideal Experience (Support Project)

For a Teamcenter L2/L3 Support Administrator in programs such as PLM support, the ideal candidate should have:

7+ years of Teamcenter administration experience
User/security management experience
Teamcenter upgrade and migration exposure
Experience with GTAC support
Monitoring and troubleshooting of Teamcenter infrastructure and services"


Key Responsibilities
Administer Teamcenter Development, Test, and Production environments.
Create and manage users, groups, roles, and access permissions.
Monitor system performance and resolve application issues.
Install patches, upgrades, and perform migrations.
Manage backups and support disaster recovery activities.
Support integrations with CAD and enterprise systems.
Coordinate with Siemens GTAC and infrastructure teams for issue resolution.
Prepare technical documentation and provide user support.
Required Skill Set
Teamcenter Skills
Teamcenter Administration
Active Workspace (AWC)
BMIDE Configuration
Teamcenter Security (Groups, Roles, ACLs)
Workflow Administration
Multisite Administration
Dispatcher, FSC/FMS Administration
Technical Skills
Windows and Linux Server Administration
Oracle or SQL Server Database Knowledge
Teamcenter Upgrade & Patch Deployment
Performance Tuning and Troubleshooting
Backup and Recovery Management
Integration & Automation
ITK and SOA Knowledge
CAD Integrations (NX, CATIA, SolidWorks)
Shell Scripting or Python Automation
ERP Integration Exposure
Soft Skills
Problem Solving
Analytical Thinking
Communication Skills
Customer Support & Stakeholder Management
Documentation and Training Skills
Ideal Experience (Support Project)

What are the Mandatory skills and skill proficiencies required for this position?
Teamcenter Skills
Teamcenter Administration
Active Workspace (AWC)
BMIDE Configuration
Teamcenter Security (Groups, Roles, ACLs)
Workflow Administration
Multisite Administration
Dispatcher, FSC/FMS Administration
Technical Skills
Windows and Linux Server Administration
Oracle or SQL Server Database Knowledge
Teamcenter Upgrade & Patch Deployment
Performance Tuning and Troubleshooting
Backup and Recovery Management
Integration & Automation
ITK and SOA Knowledge
CAD Integrations (NX, CATIA, SolidWorks)
Shell Scripting or Python Automation
ERP Integration Exposure

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply