ZipRecruiter

Log In

2

Remote Azure Support Engineer Jobs in Massachusetts

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

krg technology inc

Azure Architect

Boston, MA · Remote

$69 - $90/hr

... Remote Apps etc. Experience and understanding of security requirements for cloud like IAM, Web ... and DevOps (preferred) Additional Information All your information will be kept confidential ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Support Engineer will provide second tier, technical support utilizing application expertise ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

NAVA Software Solutions

AI Engineer - Remote

Boston, MA · On-site +1

AI Engineer Location: 100% Remote Duration: 6+ month contract-to-hire Interviews: 2 rounds Top ... Strong Azure cloud experience. * Python/PySpark, Java programming. * Experience building UI with ...

RELQ Technologies

DevOps Engineer

MA · On-site +1

$49.50 - $68/hr

Remote (U.S) Duration: 6+ Months (Contract) Client Domain: Product-based Technology Company ... Support digital identity and data integrity systems to ensure compliance and security.

Humana

Cyber Security Engineer

Boston, MA · On-site +1

Support Azure/GCP/AWS cloud security controls, policy development, deployment pipelines, and ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Cyber Security Engineer

Boston, MA · On-site +1

Support Azure/GCP/AWS cloud security controls, policy development, deployment pipelines, and ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Cyber Security Engineer

Boston, MA · On-site +1

Support Azure/GCP/AWS cloud security controls, policy development, deployment pipelines, and ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

next page

Showing results 1-20

All JobsAzure Support Engineer JobsRemote Azure Support Engineer JobsRemote Azure Support Engineer Jobs in Massachusetts

Remote Azure Support Engineer information

What is a Remote Azure Support Engineer?

A Remote Azure Support Engineer is an IT professional who provides technical assistance and troubleshooting for Microsoft Azure cloud services, working from a remote location. They help customers resolve issues related to Azure infrastructure, networking, security, and application deployment. These engineers typically communicate with clients via email, chat, or phone to diagnose and solve problems, implement solutions, and ensure optimal use of Azure services. In addition, they may provide guidance on best practices, monitor system performance, and escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a Remote Azure Support Engineer?

To thrive as a Remote Azure Support Engineer, you need a strong understanding of Microsoft Azure services, cloud computing concepts, and troubleshooting methodologies, typically backed by a degree in computer science or a related field. Familiarity with tools like Azure Portal, PowerShell, Azure CLI, and certifications such as Microsoft Certified: Azure Administrator Associate are highly valuable. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help you resolve issues efficiently and provide high-quality support remotely. These skills and qualifications are vital to ensuring system reliability, resolving technical challenges quickly, and maintaining customer satisfaction in a dynamic cloud environment.

What are some common challenges faced by Remote Azure Support Engineers and how can they be managed effectively?

Remote Azure Support Engineers often encounter challenges such as troubleshooting complex cloud environments without physical access to client infrastructure, managing multiple high-priority tickets simultaneously, and keeping up with frequent Azure updates. Effective communication skills and a structured approach to problem-solving are essential, as much of the support work involves collaborating with customers and internal teams through virtual channels. Staying current with Azure documentation and actively participating in knowledge-sharing within the team can help engineers resolve issues efficiently and stay ahead of technological changes.

What is the difference between Remote Azure Support Engineer vs Remote Cloud Support Engineer?

AspectRemote Azure Support EngineerRemote Cloud Support Engineer
CertificationsAzure Certifications (e.g., AZ-104, AZ-303)Cloud certifications (e.g., AWS, Azure, Google Cloud)
Work EnvironmentRemote, supporting Azure cloud servicesRemote, supporting multiple cloud platforms
Industry UsagePrimarily in organizations using Microsoft AzureIn organizations using various cloud providers
Job FocusAzure-specific support and troubleshootingSupport across multiple cloud environments

The Remote Azure Support Engineer specializes in supporting Microsoft Azure services, requiring Azure-specific certifications and knowledge. In contrast, the Remote Cloud Support Engineer offers support across various cloud platforms, including Azure, AWS, and Google Cloud. Both roles are remote and involve troubleshooting cloud issues, but the Azure Support Engineer focuses solely on Azure environments, making it ideal for organizations heavily invested in Microsoft cloud solutions.

What are popular job titles related to Remote Azure Support Engineer jobs in Massachusetts?

For Remote Azure Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Azure Support Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Azure Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Azure Support Engineer jobs?

Cities in Massachusetts with the most Remote Azure Support Engineer job openings:

Remote Azure Support Engineer jobs near you

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Full-time

Posted 5 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply