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Manager Application Support Engineer Jobs in Massachusetts

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Participating in incident management, problem management, and service request fulfillment processes

KG Tiger

Application Support Engineer

Natick, MA

The position consists of two central components - Application support and collaborative project ... management skills and stron academic record * M.S. or Ph.D. in Computer Science * Strong ...

DTCC

Lead Application Support Engineer

Boston, MA · On-site

... Application Support, Production Support, Site Reliability Engineering (SRE), or related roles ... Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with ...

New

DTCC

Lead Application Support Engineer

Boston, MA · On-site

... Application Support, Production Support, Site Reliability Engineering (SRE), or related roles ... Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with ...

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Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

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The most popular types of Application Support Engineer jobs in Massachusetts are:

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Manager Application Support Engineer jobs near you

Application Support Engineer

BioPoint Inc

Wellesley, MA • On-site

Contractor

Re-posted yesterday

Job description

Company Description
BioPoint, Inc. is a leading global strategic consulting firm that combines deep life sciences industry knowledge with specialized expertise in drug safety, health economics and outcomes research, regulatory affairs, quality assurance, compliance and risk mitigation. Our professionals can and have assisted clients in optimizing their businesses, improve their operations and risk profile, and advance their organizational performance to seize key opportunities.
Job Description
BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on technical work. The successful candidate will be responsible for a full system lifecycle including configuration and code deployment and customizations in an industry-leading financial services cloud offering.
Responsibilities:
  • Participating in incident management, problem management, and service request fulfillment processes
  • Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.
  • Knowledge capture and transfer, assisting others in the implementation and use of Eagle software
  • Off-hours support, based on an on-call rotation, will be required
  • Required to interact with business users and technical users both internally and externally
  • Very minimal travel may be required

Qualifications
  • Bachelor's degree in computer science or related technical field
  • 2 years of experience in a technology related position with demonstrated success
  • Familiarity with the software development process
  • Ability to follow complex sets of instructions, and excellent attention to detail
  • Fundamental training with basic UNIX/Linux commands and or simple SQL query knowledge
  • Familiarity with Microsoft Windows operating systems installation and support
  • Experience with production deployment and operational support for enterprise class applications.
  • Working knowledge of operations tools (monitoring, log analysis, etc.).
  • Basic understanding of data center concepts around networking, storage and cloud computing
  • Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.
  • Experience writing process and procedure documentation.
  • Working experience with building stable and scalable automation
  • Experience using Windows scripting, shell scripts, or any programming experience
  • Financial services industry experience a plus
  • ITIL v3 Foundation certification a plus

Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
BioPoint logo

About BioPoint

Sourced by ZipRecruiter

BioPoint is a US-based life sciences consulting organization that brings decades of industry knowledge and expertise to our clients. Recently named #49 on the Inc. 500 list of fastest growing companies in America. BioPoint’s consulting services function to accelerate all facets of drug development, ensure compliance at a global level and optimize pipeline value / ROI. We believe that expertise at anything comes from specialization and practice. The insight gained from exclusively supporting Pharmaceutical, Biotech, and Medical Device organizations enables us to “be in the shoes” of our clients, understanding their unique priorities and challenges. Likewise, serving the Life Sciences industry over many years has allowed us to nurture a network of leading experts from across the country.

Industry

Pharmaceutical and medicine manufacturing

Company size

51 - 200 Employees

Headquarters location

Peabody, MA, US

Year founded

2011

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