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Remote Avaya Support Engineer Jobs in Massachusetts

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Support Engineer will provide second tier, technical support utilizing application expertise ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

YO AI Labs

CUDA Software Engineer - Remote

Boston, MA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

YO AI Labs

CUDA Software Engineer - Remote

Boston, MA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

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Remote Avaya Support Engineer information

What is the difference between Remote Avaya Support Engineer vs Remote Cisco Support Engineer?

AspectRemote Avaya Support EngineerRemote Cisco Support Engineer
CertificationsAvaya certifications (e.g., Avaya Certified Support Specialist)Cisco certifications (e.g., CCNA, CCNP)
Work EnvironmentRemote or on-site in telecom and VoIP environmentsRemote or on-site in networking and enterprise communication environments
Industry UsageTelecommunications, contact centers, VoIP solutionsNetworking, enterprise IT, routing and switching

The Remote Avaya Support Engineer and Remote Cisco Support Engineer roles share similarities in technical certifications and remote work settings. However, they focus on different vendor technologies—Avaya for telephony and VoIP, and Cisco for networking and enterprise communication. Candidates should choose based on their expertise and career focus in either telecom support or network infrastructure.

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The most popular types of Avaya Support Engineer jobs in Massachusetts are:

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For Remote Avaya Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

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The top searched job categories for Remote Avaya Support Engineer jobs in Massachusetts are:

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Remote Avaya Support Engineer jobs near you
Infographic showing various Remote Avaya Support Engineer job openings in Massachusetts as of June 2026, with employment types broken down into 1% Internship, 9% Full Time, 87% Part Time, 2% Temporary, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Technical Support Engineer

Burlington, MA • Remote

10Beauty
See more jobs at 10Beautyexternal

Full-time

Posted 9 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply