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Remote Sql Support Engineer Jobs in Massachusetts

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Knowledge of relational databases and understanding of SQL * Familiarity with cloud services (AWS a ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... remote access tools. You will partner closely with our engineering, product, and customer teams to ...

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... remote access tools. You will partner closely with our engineering, product, and customer teams to ...

Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... The Enterprise Support Engineer II will help improve support processes, analyze ticket trends ...

New

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status ... eBPF, lsof, curl, xxd, jq, SQL) is a plus. * Experience with observability tools (Grafana ...

Senior Data Engineer

Boston, MA · On-site +1

$115K - $156K/yr

Remote or Boston, MA & San Mateo, CA Duration: FTE Candidates need to be able to manage data ... Idealcandidate will be strong in SQL, python, tableau, Qlik or another cloud DV tooland mid (Boston ...

Senior Platform Engineer

Cambridge, MA · Remote

$114K - $156K/yr

Fully remote (HQ Cambridge, MA) Hours: 9-5 EST, with 2-day on-site visits every 6 weeks You'll be ... Troubleshoot issues across multiple systems (Python, JavaScript, SQL). Requirements * 5+ years in ...

SQL Tutor

Boston, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... data engineering workflows. * Curriculum Awareness & Adaptive Instruction: Familiar with SQL ...

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Remote Sql Support Engineer information

What is the difference between Remote Sql Support Engineer vs Remote Database Administrator?

AspectRemote Sql Support EngineerRemote Database Administrator
Required CredentialsSQL certifications, technical support experienceDatabase management certifications, SQL expertise
Work EnvironmentCustomer support, troubleshooting, technical assistanceDatabase setup, maintenance, performance tuning
Employer & Industry UsageIT support firms, software companies, tech servicesFinancial institutions, healthcare, large enterprises
Common Search & Comparison IntentUnderstanding support roles, troubleshooting SQL issuesDatabase management, system optimization

The Remote Sql Support Engineer primarily focuses on providing technical support and troubleshooting SQL-related issues for clients, often in a customer service setting. In contrast, the Remote Database Administrator manages and maintains databases, ensuring performance, security, and integrity. While both roles require SQL knowledge and certifications, their daily tasks and work environments differ significantly.

What are popular job titles related to Remote Sql Support Engineer jobs in Massachusetts?

For Remote Sql Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Sql Support Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Sql Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Sql Support Engineer jobs?

Cities in Massachusetts with the most Remote Sql Support Engineer job openings:

Junior Support Engineer

Waltham, MA • On-site, Remote

Allego
Software Development • 51 - 200 employees

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

How you'll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack.  You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. 

You will be integral to Allego's success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. 
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer 
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate 
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice 
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL 
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment 

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000