Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · On-site +1
$38K - $45K/yr
... game mechanics to provide high-tier troubleshooting and guidance. • Actively engage with ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · On-site +1
$38K - $45K/yr
... game mechanics to provide high-tier troubleshooting and guidance. • Actively engage with ... Permanent Working Pattern: Full Time, Remote
We provide the information they need to optimize athletes' health, game-day readiness, and ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
Quick apply
We provide the information they need to optimize athletes' health, game-day readiness, and ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
We provide the information they need to optimize athletes' health, game-day readiness, and ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
We provide the information they need to optimize athletes' health, game-day readiness, and ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
Remote (US East Coast) Schedule: 3:00 AM - 12:00 PM Eastern Time (supporting EMEA/APAC customers ... Think of it as the batting cage before the big game, but for communication. Whether it's a sales ...
Quick apply
Remote (US East Coast) Schedule: 3:00 AM - 12:00 PM Eastern Time (supporting EMEA/APAC customers ... Think of it as the batting cage before the big game, but for communication. Whether it's a sales ...
Immersive Designer
Lexington, MA · On-site +1
$55K - $126K/yr
Remote Work: Hybrid Job Number: R0246958 Location: Lexington,MA,US Share job via: Share Immersive ... You Have: * 2+ years of experience with UI for games or training applications focused on ...
Immersive Designer
Lexington, MA · On-site +1
$55K - $126K/yr
Remote Work: Hybrid Job Number: R0246958 Location: Lexington,MA,US Share job via: Share Immersive ... You Have: * 2+ years of experience with UI for games or training applications focused on ...
Medical Writer (Remote, US)
Boston, MA · On-site +1
... and game changers. Are you looking for an inspiring career? You just found it. Job Overview ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...
Medical Writer (Remote, US)
Boston, MA · On-site +1
... and game changers. Are you looking for an inspiring career? You just found it. Job Overview ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...
Medical Writer (Remote, US)
Boston, MA · On-site +1
... and game changers. Are you looking for an inspiring career? You just found it. Job Overview ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...
Medical Writer (Remote, US)
Boston, MA · On-site +1
... and game changers. Are you looking for an inspiring career? You just found it. Job Overview ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...
Digital Media Associate, Growth Strategist (Full Time, Remote)
Boston, MA · On-site +1
$48K - $60K/yr
... support the development and testing of new social media amplifier accounts that connect with Gen Z ... Has a wide range of interest in cultural topics, e.g. music, movies, gaming, sports, beauty. As ...
Digital Media Associate, Growth Strategist (Full Time, Remote)
Boston, MA · On-site +1
$48K - $60K/yr
... support the development and testing of new social media amplifier accounts that connect with Gen Z ... Has a wide range of interest in cultural topics, e.g. music, movies, gaming, sports, beauty. As ...
... and game changers. Are you looking for an inspiring career? You just found it. Job Overview The ... Support SOP development, gap closure documentation, and audit-readiness activities within scope.
... and game changers. Are you looking for an inspiring career? You just found it. Job Overview The ... Support SOP development, gap closure documentation, and audit-readiness activities within scope.
$52K - $65K/yr
Our remote agency has expanded its national footprint through our acquisition by underdog & company ... The perfect candidate will work at both strategic and operational levels, supporting annual ...
$52K - $65K/yr
Our remote agency has expanded its national footprint through our acquisition by underdog & company ... The perfect candidate will work at both strategic and operational levels, supporting annual ...
Staff Fullstack Engineer
Somerville, MA · On-site +1
$170K - $200K/yr
... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe great cultures do ...
Staff Fullstack Engineer
Somerville, MA · On-site +1
$170K - $200K/yr
... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe great cultures do ...
Per Diem Athletic Trainer
Somerville, MA · On-site +1
$25.50 - $36.49/hr
As a not-for-profit, we support patient care, research, teaching, and community service, striving ... All work is done onsite at assigned schools Additional Job Details (if applicable) Remote Type ...
Per Diem Athletic Trainer
Somerville, MA · On-site +1
$25.50 - $36.49/hr
As a not-for-profit, we support patient care, research, teaching, and community service, striving ... All work is done onsite at assigned schools Additional Job Details (if applicable) Remote Type ...
Staff Backend Engineer
Somerville, MA · On-site +1
$180K/yr
... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe that great ...
Staff Backend Engineer
Somerville, MA · On-site +1
$180K/yr
... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe that great ...
Backend Engineer
Somerville, MA · On-site +1
$140K/yr
... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe that great ...
Backend Engineer
Somerville, MA · On-site +1
$140K/yr
... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe that great ...
Transplant Coordinator
Boston, MA · Remote
$92K/yr
... game changers. Are you looking for an inspiring career? You just found it. This role is open to US ... Job Overview This position is to provide organ screening support for Paragonix transplant partners.
Transplant Coordinator
Boston, MA · Remote
$92K/yr
... game changers. Are you looking for an inspiring career? You just found it. This role is open to US ... Job Overview This position is to provide organ screening support for Paragonix transplant partners.
Math Teacher (afternoons/evenings and/or weekends) - Remote
Newton, MA · On-site +1
$51K - $67K/yr
Opportunity to gain experience, working for one of the game-changers in math education * Permanent ... support your health, well-being, and financial future. Our benefits include: * Medical Insurance:
Math Teacher (afternoons/evenings and/or weekends) - Remote
Newton, MA · On-site +1
$51K - $67K/yr
Opportunity to gain experience, working for one of the game-changers in math education * Permanent ... support your health, well-being, and financial future. Our benefits include: * Medical Insurance:
Life Insurance Agent
Roslindale, MA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Let's be real--most agencies are desperate to hire anyone with a pulse, offer minimal support, and ...
Quick apply
Life Insurance Agent
Roslindale, MA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Let's be real--most agencies are desperate to hire anyone with a pulse, offer minimal support, and ...
Sr. Director, Activation Delivery
Boston, MA · On-site +1
$130K - $150K/yr
This role can be hybrid in Boston, or remote in the US.About You You enjoy helping clients answer ... Support proposal development, solution design, thought leadership, and business development ...
Sr. Director, Activation Delivery
Boston, MA · On-site +1
$130K - $150K/yr
This role can be hybrid in Boston, or remote in the US.About You You enjoy helping clients answer ... Support proposal development, solution design, thought leadership, and business development ...
Remote Gaming Support information
What is a remote gaming support?
A Remote Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay questions for online games. Support agents communicate via chat, email, or phone to troubleshoot problems, provide guidance, and ensure a smooth gaming experience. They must have strong communication skills, a good understanding of gaming systems, and the ability to resolve issues efficiently. Many roles also require familiarity with customer service tools and a passion for gaming.
What does a remote gaming support do?
A typical day in Remote Gaming Support involves responding to player inquiries via chat, email, or phone, diagnosing technical issues, and providing clear solutions to ensure a seamless gaming experience. You may also escalate complex problems to specialized technical teams, update knowledge bases, and document recurring issues for further analysis. Collaboration with other support agents and sometimes with game developers is common, especially when resolving widespread or new bugs. The work is often fast-paced and requires staying current with updates or new releases in the supported games. Most teams operate in shifts to provide 24/7 coverage, offering flexible hours for remote employees.
What are the key skills and qualifications needed to thrive in remote gaming support, and why are they important?
To thrive as a Remote Gaming Support professional, you need strong troubleshooting abilities, a solid understanding of gaming platforms, and prior experience in customer service or technical support. Familiarity with ticketing systems like Zendesk or Freshdesk, knowledge of gaming networks, and sometimes certifications in IT support tools are valuable assets. Excellent communication, patience, and adaptability are soft skills that set top candidates apart. These skills ensure efficient issue resolution, enhance the player experience, and contribute to a positive gaming community.
What are the most commonly searched types of Gaming Support jobs in Massachusetts?
The most popular types of Gaming Support jobs in Massachusetts are:
What are popular job titles related to Remote Gaming Support jobs in Massachusetts?
For Remote Gaming Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Gaming Support jobs in Massachusetts look for?
The top searched job categories for Remote Gaming Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Gaming Support jobs?
Cities in Massachusetts with the most Remote Gaming Support job openings:
$38K - $45K/yr
Full-time
Medical, Dental
Re-posted 11 days ago
Keywords Studios rating
8.7
Based on 5 frontline employees who took The Breakroom Quiz
9th of 78 rated media
Job description
Role Overview:
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.
Key Responsibilities:
Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
Actively engage with community members to encourage constructive dialogue and positive participation
Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
Respond to community inquiries, concerns, and reports in a professional and empathetic manner
Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
Support incident response and sensitive situations with sound judgment and discretion
Requirements and qualifications:
3+ years in high-tier community support or player support, specifically within the gaming industry.
Deep familiarity with Western gaming culture and social media nuances
Relevant knowledge of Discord server management and Steam community tools.
Proficiency in Zendesk and Sprout Social is a significant plus.
Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
Attention to detail and consistency in decision-making
Ability to foster inclusive, respectful, and welcoming online spaces
Preferred Qualifications:
Knowledge of online harassment patterns, hate speech policies, and community governance best practices
Ability to work time zones or flexible schedules including weekends, if required.
Benefits:
Salary $38,000 - $45,000 yearly gross
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Employee Assistance Program.
Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
About Keywords Studios
Sourced by ZipRecruiter
Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.
Industry
Arts, entertainment, and recreation
Company size
10,000+ Employees
Headquarters location
Burbank, CA, US