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Remote Gaming Support Jobs in Reading, MA (NOW HIRING)

Mondo

Technical Product Manager

Needham, MA · Remote

$160K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid/Remote (Needham, MA preferred) Start Date Is: Within 2 weeks of offer Duration: Permanent ... Partner with marketing, analytics, engineering, and game teams to support GTM execution and ...

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and game changers. Are you looking for an inspiring career? You just found it. Job Overview ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and game changers. Are you looking for an inspiring career? You just found it. Job Overview ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...

Modulate

Staff Fullstack Engineer

Somerville, MA · On-site +1

$170K - $200K/yr

... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond--and we're growing fast. We believe great cultures do ...

Modulate

Staff Fullstack Engineer

Somerville, MA · On-site +1

$170K - $200K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe great cultures do ...

Modulate

Backend Engineer

Somerville, MA · On-site +1

$140K - $170K/yr

... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond--and we're growing fast. We believe that great ...

Modulate

Staff Backend Engineer

Somerville, MA · On-site +1

$140K - $170K/yr

... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond--and we're growing fast. We believe that great ...

Modulate

Staff Backend Engineer

Somerville, MA · On-site +1

$180K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe that great ...

Modulate

Backend Engineer

Somerville, MA · On-site +1

$140K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... with flexible remote options * Regular leadership and industry learning sessions * Support for ... We're trusted by leaders in gaming and beyond-and we're growing fast. We believe that great ...

Getinge

Transplant Coordinator

Boston, MA · Remote

$92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... game changers. Are you looking for an inspiring career? You just found it. This role is open to US ... Job Overview This position is to provide organ screening support for Paragonix transplant partners.

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All JobsGaming Support JobsRemote Gaming Support JobsRemote Gaming Support Jobs in Reading, MA

Remote Gaming Support information

See Reading, MA salary details

$15

$27

$47

How much do remote gaming support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote gaming support in Reading, MA is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $29.95 per hour, depending on experience, location, and employer.

What is a remote gaming support?

A Remote Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay questions for online games. Support agents communicate via chat, email, or phone to troubleshoot problems, provide guidance, and ensure a smooth gaming experience. They must have strong communication skills, a good understanding of gaming systems, and the ability to resolve issues efficiently. Many roles also require familiarity with customer service tools and a passion for gaming.

What are the key skills and qualifications needed to thrive in remote gaming support, and why are they important?

To thrive as a Remote Gaming Support professional, you need strong troubleshooting abilities, a solid understanding of gaming platforms, and prior experience in customer service or technical support. Familiarity with ticketing systems like Zendesk or Freshdesk, knowledge of gaming networks, and sometimes certifications in IT support tools are valuable assets. Excellent communication, patience, and adaptability are soft skills that set top candidates apart. These skills ensure efficient issue resolution, enhance the player experience, and contribute to a positive gaming community.

What does a remote gaming support do?

A typical day in Remote Gaming Support involves responding to player inquiries via chat, email, or phone, diagnosing technical issues, and providing clear solutions to ensure a seamless gaming experience. You may also escalate complex problems to specialized technical teams, update knowledge bases, and document recurring issues for further analysis. Collaboration with other support agents and sometimes with game developers is common, especially when resolving widespread or new bugs. The work is often fast-paced and requires staying current with updates or new releases in the supported games. Most teams operate in shifts to provide 24/7 coverage, offering flexible hours for remote employees.

What are popular job titles related to Remote Gaming Support jobs in Reading, MA? For Remote Gaming Support jobs in Reading, MA, the most frequently searched job titles are:
What cities near Reading, MA are hiring for Remote Gaming Support jobs? Cities near Reading, MA with the most Remote Gaming Support job openings:
Remote Gaming Support jobs near you
Infographic showing various Remote Gaming Support job openings in Reading, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $57,169 per year, or $27.5 per hour.

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Posted 27 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 76 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

Workplace

Get the full story on Breakroom

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About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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