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Remote Pos Technical Support Jobs in Massachusetts

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

Erinn Gerry Compensation: $90,000 - $110,000 / year Description Care Lumen | Remote (US Only ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

Care Lumen | Remote (US Only) Employment Type: Full-time Employee Salary Range: $90000 to $110000 ... As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ...

Owens Corning

Field Technical Specialist

Boston, MA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

New

Owens Corning

Field Technical Specialist

Worcester, MA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Turnblock.io

Technical Lead Remote (Web3-DeFi)

Boston, MA · Remote

$100K - $250K/yr

Collaborate with cross-functional teams to support blockchain best solutions * Play a pivotal role ... Technical Skills: Deep proficiency in Go (Golang) for backend development. * Problem Solving ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Ability to work independently as part of a team that is largely remote * Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS ...

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Massachusetts? The most popular types of Pos Technical Support jobs in Massachusetts are:
What are popular job titles related to Remote Pos Technical Support jobs in Massachusetts? For Remote Pos Technical Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Massachusetts look for? The top searched job categories for Remote Pos Technical Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Pos Technical Support jobs? Cities in Massachusetts with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Technical Support Specialist

parcelLab

Boston, MA • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Technical Support Specialist
About the job
At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience.
Our Post-Purchase Customer Experience platform helps companies like SKIMS, H&M, Farfetch, Urban Outfitters, Ikea, and others turn operational complexity into powerful customer moments, driving loyalty, retention, and revenue.
As we scale across the US, we're looking for driven, curious, and customer-obsessed people to join our journey.
The Role:
As our Technical Support Specialist, you'll serve as 2nd level support for our B2B customers, handling the more complex and technical cases escalated beyond our first-line support team. You'll work directly within our system to implement customer requests, dig into deeper investigations, and help customers get more value out of the platform through optimizations, suggestions for improvement, and product guidance.
You'll build on core support skills to handle escalated issues with growing independence, learn when to loop in the wider team, and start to spot patterns in recurring requests that could inform product or process improvements.
What you'll do:
  • Serve as 2nd level support for our B2B customers, handling escalations passed on from our first-line support team
  • Solve customer concerns arising from day-to-day operational business, using sound judgment on more complex or ambiguous cases
  • Conduct deeper technical investigations into issues beyond first-line troubleshooting, including reviewing filter logic written in JavaScript
  • Implement customer requests directly within the system
  • Advise customers on optimizations, suggestions for improvement, and product information
  • Recognize patterns across customer inquiries and flag recurring issues or improvement opportunities to the wider team

What we're looking for:
  • Some prior experience in a customer support, success, or operations role (B2B SaaS a plus)
  • Ability to read and understand JavaScript
  • A customer-focused mindset with strong problem-solving skills
  • Comfort working directly within a software platform to action customer requests
  • Clear, confident communication, both written and verbal
  • Ability to translate customer needs into practical product guidance
  • Good judgment on when to resolve directly versus escalate further
  • Strong, native-level English; additional languages are a plus
  • A proactive, team-oriented approach to collaborating across departments

What we offer:
  • Be part of a fast-growing SaaS company backed by strong investors and global brands
  • Competitive compensation
  • Remote-friendly culture with flexible work environment
  • Collaborative, inclusive, and ambitious culture

Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote status Fully Remote

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