Remote Pos Technical Support Jobs in Worcester, MA

As a Field Technical Specialist, you will serve as a key field-based technical resource supporting Owens Corning's Roofing business through inspections, contractor engagement, technical support, and field documentation. This role is responsible for conducting post-job walks, evaluating workmanship, providing technical guidance, and delivering consistent field support that helps ensure quality outcomes for contractors and customers.

You will work closely with Field Technical & Quality Assurance, Customer Solutions, Sales, and other cross-functional teams to provide timely, accurate, and technically sound support. Success in this role requires strong roofing expertise, sound judgment, excellent communication skills, and the ability to work independently in a highly mobile field environment.

POSITION LOCATION: Remote (National Role; supporting East or West Region)
Travel: Up to or greater than 75%, including travel throughout the U.S. and Canada. Occasional weekend travel may be required.

• Conduct field inspections, post-job walks, and technical evaluations in support of Owens Corning warranty and workmanship programs.
• Evaluate roofing installation quality, workmanship, ventilation, and other site conditions that may impact roof performance.
• Document inspection findings accurately and consistently in accordance with company standards and established procedures.
• Maintain organized records and documentation related to field activities, inspections, and customer interactions.
• Support escalated claims investigations by gathering field information and performing inspections under the guidance of technical leadership.
• Apply established safety standards during all field activities, including roof access, ladder use, and jobsite evaluations.
• Assess jobsite conditions and determine whether inspections can be completed safely and effectively.
• Serve as a professional representative of Owens Corning while interacting with contractors, homeowners, customers, and internal stakeholders.
• Provide technical support to contractors by answering application and installation-related questions and helping resolve field issues.
• Respond to customer and contractor inquiries in a timely, professional, and solution-oriented manner.
• Escalate complex technical, product, quality, or application concerns to the appropriate subject matter experts when necessary.
• Gather contractor feedback, field observations, and market insights that support ongoing product, process, and service improvements.
• Identify recurring field issues and communicate trends that may impact product performance, customer experience, or training needs.
• Support the development and refinement of technical guidance, field communications, documentation, and best practices.
• Deliver contractor training, hands-on demonstrations, and field-based educational activities using established training materials and standards.
• Assist with onboarding, peer learning, and knowledge-sharing initiatives as requested.
• Partner effectively with Field Technical & Quality Assurance, Customer Solutions, Sales, and other internal teams to support business objectives and customer success.

• High School Diploma or equivalent required.
• Ability to safely access steep-slope roofs and perform roof inspections and evaluations.
• Ability to lift a minimum of 50 pounds and carry ladders and inspection equipment.
• Valid U.S. passport and ability to travel throughout the United States and Canada.
• Ability to travel up to or greater than 75% annually.
• Experience conducting field inspections, technical evaluations, or preparing field documentation and reports.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a dynamic field environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to build positive relationships with customers, contractors, and internal partners.

• 10+ years of experience in the steep-slope roofing industry.
• Direct experience with asphalt shingle installation, roofing applications, and industry best practices.
• Technical degree in Engineering, Architecture, Construction Technology, Building Sciences, or a related field.
• Fluency in Spanish.
• Experience with low-slope roofing systems, installation practices, and detailing.
• Experience delivering technical training, contractor education, or hands-on demonstrations.
• Knowledge of building materials, roofing systems, industry codes, standards, and regulations.
• Experience identifying root causes of installation issues and supporting corrective action efforts.
• Familiarity with warranty inspections, forensic evaluations, or roofing quality assurance processes.