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Remote Pos Technical Support Jobs in Worcester, MA

LGC Group

Clinical Diagnostics Account Manager

Milford, MA · On-site +1

$71K - $98K/yr

... a remote home-based position. Any US based location is acceptable for this role. The Account ... technical support groups. * Proactively assesses, clarifies, and validates customer needs on an ...

thg

Senior Mainframe Engineer (REMOTE)

Worcester, MA · On-site +1

This position is based in our Worcester, MA headquarters or may be performed through a remote work ... support critical mainframe infrastructure and platform services. You will serve as a technical ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

thg

Senior Information Security Engineer (REMOTE)

Worcester, MA · On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Worcester, MA

Remote Pos Technical Support information

See Worcester, MA salary details

$14

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How much do remote pos technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote pos technical support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Worcester, MA?

The most popular types of Pos Technical Support jobs in Worcester, MA are:

What are popular job titles related to Remote Pos Technical Support jobs in Worcester, MA?

For Remote Pos Technical Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Worcester, MA look for?

The top searched job categories for Remote Pos Technical Support jobs in Worcester, MA are:

Remote Pos Technical Support jobs near you

Clinical Diagnostics Account Manager

LGC Group

Milford, MA • On-site, Remote

$71K - $98K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Develop consultative relationships with new and existing accounts for all products.

  • Achieve assigned monthly, quarterly, and annual sales goals.

  • Coordinate sales efforts with marketing, sales management, customer service, accounting, logistics, and technical support groups.

Job description

Company Description
LGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas - clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics, and reagents - it has around 450 employees across its four FDA-registered and ISO 13485-certified facilities in the USA and Ireland, and an ISO 9001-certified facility in England.
LGC Clinical Diagnostics partners with IVD and biopharmaceutical developers, CROs and academic institutions covering the entire diagnostic pipeline, from concept and early-stage research to accelerated product development and, ultimately, routine clinical use. It develops and manufactures a comprehensive portfolio of premium catalogue and custom-developed diagnostic quality solutions and component materials for the IVD and extended life sciences industry through its four brands, Maine Standards Company, SeraCare, The Native Antigen Company and Technopath Clinical Diagnostics.
Together, they serve 7,500+ customers in over 120 countries, providing products for more than 20 clinical application areas, including infectious diseases, NIPT, diabetes, cardiac disease and oncology.
lgcclinicaldiagnostics.com
Job Description
This is a remote home-based position. Any US based location is acceptable for this role.
The Account Manager (AM) is responsible for day-to-day sales operations for LGC Clinical Diagnostics Division within an assigned territory. The AM will drive sales growth and long-term business relationships with end-user accounts for our diagnostic and genomics product lines.
Key Responsibilities
  • Develop consultative relationships with new and existing account base for all products.
  • Achieves assigned monthly, quarterly, and annual sales goals.
  • Maintain detailed understanding of all products and their relevance and application in the Clinical Laboratory space.
  • Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Update and maintain current Customer Relations Management database.
  • Continue education on product advantages to ensure customer loyalty.
  • Completes strategic customer account plans that meet company standards.
  • Develops him/herself to be the trusted advisor to our customers.
  • Maintains high customer satisfaction that meets company standards.
  • Completes required training and development objectives within the assigned period.
  • Attend tradeshows in or out of assigned territory as requested.

Qualifications
Knowledge, Experience and Technical Skills
  • Exhibit an understanding of the importance of customer retention, continuous improvement, maintaining high standards of performance, partnership and attention to detail.
  • Solid understanding of Clinical Laboratory testing including supporting technology
  • Be a champion of meeting both internal and external customer needs
  • Support an environment which promotes positive communication and respect.
  • Excellent written, verbal communication, and presentation skills
  • Must have a proven track record of meeting tight deadlines, working independently, and being diligent, meticulous, and resourceful in solving problems.
  • A standout colleague who excels in collaborative team settings
  • Ability to work in a fast-paced and challenging environment, with multiple and changing priorities while maintaining strong focus on execution and results
  • Excellent follow-through ability is a must
  • Strong interpersonal and teamwork skills with an ability to communicate at all levels of an organization both internally and externally
  • Must be a continuous learner, always seeking opportunities to improve the efficacy of processes and tactics

Education and/or Experience
  • BA/BS degree in Clinical Laboratory Science/Medical Technology, Chemistry, Business, or related field
  • 3 - 5 Years Direct Technical Sales experience in (Clinical Diagnostic Laboratory experience preferred)
  • CRM Experience preferred (Salesforce.com preferred)
  • Proficient in Microsoft Word and Excel

Additional Information
About LGC:
LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.
Our values
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors.

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