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Technical Support Jobs in Worcester, MA (NOW HIRING)

Amtech

Technical Support Specialist

Westford, MA · On-site

The Technical Support Specialist will support technical aspects of post market activities for all company products worldwide meeting and/or exceeding both internal and external customer expectations.

Amtech

Sr. Technical Support Specialist

Westford, MA · On-site

The Senior Technical Support Specialist will lead advanced technical aspects of post market activities for all company products worldwide meeting and/or exceeding both internal and external customer ...

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Technical Support information

See Worcester, MA salary details

$14

$25

$44

How much do technical support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Worcester, MA? The most popular types of Technical Support jobs in Worcester, MA are:
What are popular job titles related to Technical Support jobs in Worcester, MA? For Technical Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Worcester, MA look for? The top searched job categories for Technical Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Technical Support jobs? Cities near Worcester, MA with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Worcester, MA as of August 2026, with employment types broken down into 50% Full Time, 20% Part Time, and 30% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Technical Support Specialist

Amtech

Westford, MA • On-site

Full-time

Posted 15 days ago

Job description

Amtech Organization Summary

Founded in 1981, Amtech Systems is a trusted global supplier of essential semiconductor equipment and consumables serving various industries within the power semiconductor market, including mobile, computing, industrial, automotive, telecom, medical, and more. Our diversified product portfolio enables us to manufacture and sell our products worldwide, particularly in Asia, North America, and Europe, through our three verticals: substrate (for lapping and polishing), chip fabrication (for diffusion furnace) and packaging and SMT (for thermal processing). Our differentiator is the quality of our products and our customer service. We are a trusted supplier and provide our customers with high-quality solutions.

Job Summary:

Job Summary:

The Technical Support Specialist will support technical aspects of post market activities for all company products worldwide meeting and/or exceeding both internal and external customer expectations. They will respond to basic customer related technical inquiries, specifically around electrical problems and troubleshoot electrical circuits, as well determination of the necessity to dispatch service personnel to insure timely resolution of customer issues. The Specialist may also train the customer on resolving issues.

Essential Duties and Responsibilities:

· Provide remote and onsite technical support to customers for troubleshooting and resolving electrical circuit issues.

· Offer backup support to field service engineers, ensuring efficient resolution of technical problems.

· Collaborate cross functionally to review and update technical documentation, including manuals and service bulletins.

· Investigate and report recurring product failures, interfacing with Engineering and Manufacturing to find lasting solutions.

· Develop and maintain technical support documentation, troubleshooting guides, service procedures, and knowledge base articles.

· Maintain detailed records of all service activities, including issues encountered, solutions implemented, and client interactions.

· Train and guide customers, as well as third-party personnel, on troubleshooting, maintenance, and operations of products.

· Support occasional after-hours calls and travel as needed for technical support.

· Follow ISO procedures and guidelines, as well as follow proper safety protocol, including wearing appropriate PPE where designated.

· Domestic travel of 10% or less.

Qualifications:

Required Education & Experience:

· Associates degree in Electrical or Mechanical Engineering, Trade school experience, or related field or equivalent technical experience, Bachelors preferred. Relevant technical certifications (e.g., SEMI, IPC) are a plus.

· 3+ years of experience in technical support or service roles, preferably in semiconductor or electronics manufacturing.

· Proficiency in remote troubleshooting electrical, electronics, and mechanical systems, as well as PLC control systems.

Skills & Competencies:

· Ability to work independently and on a team to meet time sensitive deadlines

· Strong interpersonal and written communication skills; ability to explain complex technical concepts clearly.

· Proficiency in math and measurements to assist with troubleshooting and diagnostics such as Ohm’s Law, power calculations, impedance, and reactive components to troubleshoot electrical circuits and optimize system performance.

· Exposure to tools like Fourier Transforms, filter design, and differential equations to analyze complex systems, including frequency response, load distribution, and thermal management.

· Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and diagnostic tools for semiconductor equipment.

· Experience with software for diagnostics, CAD, and data analysis a plus.

· Proficiency with Salesforce and ERP systems preferred.

· Skilled in the use of AI tools

Other duties may be assigned to support the overall business. Amtech Systems has the right to revise and update this job description at any time.

Employment Type: FULL_TIME

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