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Technical Support Jobs in Worcester, MA (NOW HIRING)

Granite Group

HVAC, Trainer & Technical Support

Natick, MA

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA · On-site

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Waltham, MA

$35.50 - $47.25/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

The Granite Group

HVAC, Trainer & Technical Support

Natick, MA · On-site

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

BlackTree Technical Group, Inc.

Be Seen First

IT Applications Support

Waltham, MA · On-site

$40 - $45/hr

IT Engineering Applications Support Technician (Contract) Position Summary We are seeking an ... Troubleshoot technical problems related to engineering applications, operating systems, and end ...

Owens Corning

Field Technical Specialist

Worcester, MA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

RegalCare at Worcester

Evening Support Tech

Worcester, MA · On-site

$37K - $46K/yr

Support therapeutic programs and group activities. * Maintain confidentiality and uphold patient dignity at all times. * Communicate effectively with patients, families, and team members. * Enforce ...

Allego

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

allego

Junior Support Engineer

Waltham, MA · On-site

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer ...

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All JobsTechnical Support JobsTechnical Support Jobs in Worcester, MA

Technical Support information

See Worcester, MA salary details

$14

$25

$44

How much do technical support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Worcester, MA? The most popular types of Technical Support jobs in Worcester, MA are:
What are popular job titles related to Technical Support jobs in Worcester, MA? For Technical Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Worcester, MA look for? The top searched job categories for Technical Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Technical Support jobs? Cities near Worcester, MA with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Worcester, MA as of August 2026, with employment types broken down into 50% Full Time, 20% Part Time, and 30% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Amazon

Westborough, MA

$116K - $161K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,073 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are seeking a Senior Systems Development Manager to lead and grow a high-performing team of Systems Development Engineers (SysDEs) responsible for building AI-powered automation tooling and managing global technical support operations. This is a unique opportunity to combine deep technical leadership with operational excellence at scale, driving innovation that directly impacts the reliability and efficiency of our technical support systems worldwide.
As a Senior Systems Development Manager, you will own the strategy, execution, and delivery of automation platforms, AI/ML-driven solutions, and self-service workflows while simultaneously leading a 24/7 global technical support organization. You will be responsible for scaling the team, raising the technical bar, and delivering measurable improvements in operational efficiency

The successful candidate will be a collaborative, hands-on manager with a track record of leading engineering and support/operations teams to build high-performance, scalable and reliable automated workflows that solve real-world problems.
Key job responsibilities
Team Leadership & Growth: Build, mentor, and scale a growing team of Systems Development Engineers across multiple geographies. Foster a culture of ownership, innovation, and operational excellence.
AI & Automation Tooling Development: Define and execute the technical vision for AI-powered automation platforms, including intelligent ticket routing, self-service workflows, predictive analytics, and generative AI solutions that reduce manual toil and improve resolution times.
Global Technical Support Operations: Own and manage a global, robotics technical support organization, ensuring 24/7 coverage, SLA adherence, and continuous improvement of support processes across regions.
Strategic Planning: Develop multi-year roadmaps that align automation investments with business priorities

Identify opportunities to leverage AI/ML to transform support operations.
Operational Excellence: Establish and track key development and performance metrics (e.g., ticket reduction, time-to-resolve, automation coverage). Drive root cause analysis, problem management, and systemic improvements for the development team.
Cross-Functional Collaboration: Partner with product, engineering, and program management teams to ensure supportability of new product introductions (NPIs) and influence system design for operability.
Technical Bar Raising: Set engineering standards, conduct design reviews, and ensure the team delivers scalable, reliable, and maintainable solutions.
Stakeholder Management: Communicate effectively with senior leadership, providing visibility into team performance, strategic initiatives, and investment needs.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment

The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3.

Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you're passionate about this role and want to make an impact on a global scale, please apply!

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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