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Remote Pos Technical Support Jobs in Massachusetts

Booz Allen Hamilton, Inc.

Technical Writer

Lexington, MA · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0241561 Location: Lexington,MA,US Share job via: Share Technical ... Experience supporting Air Force or DoD technical documentation programs * Experience with MIL-STD ...

Mistras Group

TECHNICAL DIRECTOR

Auburn, MA · Remote

The Technical Director is a leadership and operational role focused on driving scalability ... engineering support. * Manage performance, alignment, and communication across a remote ...

florrent

Field Applications Engineer

Boston, MA · On-site +1

You will be responsible for providing on-site and remote technical support to customers, creating and maintaining technical documentation relevant to florrent products, and assist with design and ...

Quest Global

Technical Consultant

Salem, MA · On-site +1

$95 - $100/hr

Technical Issue Resolution: Support the team in the investigation and defining a resolution of ... This position is located in posted locations and may be considered Remote based on local ...

MLabs

Tech Ops Manager

Boston, MA · Remote

$80K - $150K/yr

Remote - EU or East Coast US Remote | Full-time Compensation: $80K - $150K Our client-a leading ... Technical Support & Innovation: Assist international team members with technical issues and support ...

MLabs

Tech Ops Manager

Boston, MA · On-site +1

$80K - $150K/yr

Remote - EU or East Coast US Remote Full-time Compensation: $80K - $150K Our client-a leading ... Technical Support & Innovation: Assist international team members with technical issues and support ...

ITW Avery Weigh-Tronix

Dillon Product Manager

MA · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

LocalStack

Technical Account Manager

Boston, MA · Remote

The cloud was built to run software, not to support AI-native development workflows. As the world ... Fully remote * Competitive salary * Unlimited PTO * 401k and private medical * Annual company ...

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Massachusetts? The most popular types of Pos Technical Support jobs in Massachusetts are:
What are popular job titles related to Remote Pos Technical Support jobs in Massachusetts? For Remote Pos Technical Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Massachusetts look for? The top searched job categories for Remote Pos Technical Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Pos Technical Support jobs? Cities in Massachusetts with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Technical Writer

Booz Allen Hamilton, Inc.

Lexington, MA • On-site, Remote

$69K - $158K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 8 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0241561
Location:
Lexington,MA,US
Share job via:
Share
Technical Writer
The Opportunity:
Write and edit technical documentation, user manuals, and sales and training literature. Apply advanced skills, extensive technical expertise, and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction and mentor and supervise team members.
You Have:
  • Experience editing technical documentation such as Technical Orders, technical manuals, or engineering artifacts
  • Experience with Arbortext Editor and Arbortext Styler, including working within structured XML authoring environments for updates, maintenance, and publication of technical manuals
  • Experience collaborating with engineering, logistics, and program management teams to ensure accuracy, configuration control, and timely updates to documentation
  • Experience navigating version-controlled repositories and following formal review or redline processes
  • Knowledge of document structure, tagging, markup, and content management workflows common to Arbortext-based systems
  • Ability to interpret and apply Technical Manual Contract Requirements (TMCR), Technical Order Guidance Conference (TOGC) direction, and government or DoD documentation standards
  • Ability to review source data, including engineering inputs, system data, modification instructions, and test results, and translate it into clear, compliant technical content
  • Ability to pay strict attention to detail, and display consistency in formatting, terminology, and style
  • Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Experience supporting Air Force or DoD technical documentation programs
  • Experience with MIL-STD, government technical writing requirements, or similar controlled-documentation standards
  • Knowledge of model-based or digital engineering documentation ecosystems such as structured data and auto-generated artifacts
  • Knowledge of COMSEC, aircraft modification workflows, or sustainment processes that drive technical manual updates as referenced in day-to-day workstreams

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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