ZipRecruiter

Log In

2

Remote Tech Support Jobs in Massachusetts (NOW HIRING)

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... IT team Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ...

Braver Technology

Senior IT Field Engineer

Taunton, MA · On-site +1

$65K - $85K/yr

Description Braver Technology is one of the region's largest IT support organizations! We are ... Providing on-site & remote support to clients in the Boston, MA area with issues ranging from ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

THE OPPORTUNITY ActBlue is a nonprofit that builds technology and infrastructure for Democratic ... We're committed to building an inclusive, remote-first culture where every team member can do their ...

DeepHealth

Technical Services Engineer

Boston, MA · On-site +1

$90 - $110/hr

Minimum Qualifications, Education and Experience • 5+ years of experience in an IT support role ... Working Environment Hybrid/Remote Physical Demands This position often requires sitting, standing ...

RapidSOS

Director, Information Technology (IT)

Boston, MA · Remote

$150K - $190K/yr

... remote-first environment. By strengthening RapidSOS's internal systems and operations, you will help teams deliver technology that supports first responders and public safety agencies globally. What ...

Promoboxx

Customer Support Specialist

Boston, MA · Remote

$19.50 - $26.25/hr

... remote role ideal for someone who is excited about marketing, technology, customer service, and ... As a Customer Support Specialist, you'll play an important role in helping users successfully use ...

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

... remote role ideal for someone who is excited about marketing, technology, customer service, and ... As a Customer Support Specialist, you'll play an important role in helping users successfully use ...

AcuityMD

... medical technologies. We help MedTech companies understand how their products are used, why ... Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US.

next page

Showing results 1-20

All JobsRemote Tech Support JobsRemote Tech Support Jobs in Massachusetts

Remote Tech Support information

See Massachusetts salary details

$29.5K

$47.5K

$72.1K

How much do remote tech support jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote tech support in Massachusetts is $47,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $51,300.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Massachusetts? For Remote Tech Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Massachusetts look for? The top searched job categories for Remote Tech Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Tech Support jobs? Cities in Massachusetts with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Doctor of Optometry - Work Remotely - Massachusetts Licensed

Doctor of Optometry - Work Remotely - Massachusetts Licensed

DigitalOptometrics

Boston, MA • Remote

Full-time

Posted 28 days ago

Job description

LICENSED DOCTOR OF OPTOMETRY - MASSACHUSETTS LICENSED

Tele-Optometry provides an exciting opportunity! Teleoptometric Service, P.C. provides a comprehensive eye exam to patients using our patented remote technology. This remote experience supports added flexibility for Optometrists and expanded options for patients to schedule an eye exam.

We are actively seeking Massachusetts state licensed Optometrists. Join our Optometrist panel as a primary or supplemental source of income without leaving home.

As a licensed Doctor of Optometry, you work as an Independent Contractor with DigitalOptometrics.

  • Examine patients in the state(s) where you are licensed - no matter where you live - through patented remote technology!
  • Communicate with patients verbally and visually with specialized video conference technology.
  • With unique Ophthalmic Technician support, analyze eye health and generate prescriptions for Eyeglasses or Contact Lenses all while partnering from a remote location.
  • We will help you with any needed credentialing and training.
  • We provide competitive compensation.
  • We are looking for Optometrists with this specific license - multiple state licenses are a plus

For more information visit: www.digitaloptometrics.com

Apply