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Remote Tech Support Jobs in Massachusetts (NOW HIRING)

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... technologies * Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or ...

Thrive

Systems Engineer

Foxboro, MA · On-site +1

$45K - $65K/yr

Required Qualifications * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred * Experience with ticketing systems (e.g., ServiceNow), remote ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

GIA Legacy Planning

We are committed to empowering our agents with cutting-edge technology, world-class training, and a ... provide ongoing policy support Stay up to date with industry trends and product knowledge ...

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Showing results 1-20

All JobsRemote Tech Support JobsRemote Tech Support Jobs in Massachusetts

Remote Tech Support information

See Massachusetts salary details

$29.5K

$47.5K

$72.1K

How much do remote tech support jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote tech support in Massachusetts is $47,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $51,300.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Massachusetts? For Remote Tech Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Massachusetts look for? The top searched job categories for Remote Tech Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Tech Support jobs? Cities in Massachusetts with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
ED Radiologist - All Shifts, Hybrid, Remote Reads

ED Radiologist - All Shifts, Hybrid, Remote Reads

UMass Memorial Health

Worcester, MA • On-site, Remote

$319K - $399K/yr

Full-time

Retirement

Posted 10 days ago

UMass Memorial Health rating

7.4

Company rating: 7.4 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

256th of 877 rated healthcare providers

Job description

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Hiring Range: $450,000 - $550,000
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Day/Evening Emergency Radiologist at UMass Memorial Medical Group
Worcester, MA
Are you seeking a role that combines a fulfilling clinical practice with opportunities for academic growth, cutting-edge innovation, and a supportive work-life balance? UMass Memorial Medical Group invites you to join our dynamic emergency radiology division as a day and evening emergency radiologist (working every other week).
Your Role
As a day/evening emergency radiologist, you'll enjoy a flexible schedule and opportunities to make a significant impact on patient care and education:
  • Flexible Schedule: Work every other week with a mix of on-site and remote shifts (at least 3/5 of assignments can be remote).
  • Each shift is 7 or 8 hours in length, ranging as early as 7a-3p and as late as 4p-11p.
  • Physician run scheduling with ample moonlighting opportunities
  • Collaborative Learning: Partner with students, residents and fellows while interpreting diverse imaging modalities, including CT, X-Ray, Ultrasound, basic MRI, and nuclear medicine.
  • Supportive Environment: Access an ER reading room assistant during most hours and 24/7 IT support.

What We're Looking For
  • Fellowship training is preferred but not required.
  • Proficiency across a range of imaging modalities and a passion for working in a high-acuity, fast-paced environment.

What We Offer
  • Comprehensive Benefits: Robust retirement plans (401(k), 401(a), 403(b)), tuition reimbursement, student loan payment assistance, and more.
  • Academic Growth: Faculty appointments at UMass Chan Medical School with professional development opportunities tailored to your goals.
  • Work-Life Balance: PSLF-eligible employer and a culture that values physician well-being.
  • Diversity, Equity, Inclusion& Belonging: We are committed to fostering a culture of equity, belonging, and inclusion, reflecting the communities we serve.

Why Choose UMass Memorial?
Located in the heart of Massachusetts, UMass Memorial is the region's premier health care system and academic leader. Here's what sets us apart:
  • Reputation for excellence: As a Level 1 Trauma Center and Comprehensive Stroke Center serving over 1 million lives, our Emergency Department handles more than 230,000 visits annually.
  • Collaborative Culture: Work alongside a robust team of ~100 Radiologists, 28 residents, 10 fellows, and 15 PhDs, including 17 emergency radiology FTE's dedicated to excellence in emergency imaging.
  • Cutting-Edge Technology: We use state-of-the-art imaging equipment, including Sectra, PACS, EPIC EMR, AiDoc lesion detection, Powerscribe one, Syngio.Via and Tera-Recon image processing software, and other AI-enhanced diagnostic tools.
  • Commitment to Research: With over $6M annually in research funding, we actively encourage and support academic pursuits in education and innovation.

How to Apply
Ready to advance your career with us? Send your CV to Shane Cox, at shane.cox@umassmemorial.org or call 508-826-5147 for more information.
Join Our Mission
At UMass Memorial, we're not just hiring; we're building a community of caregivers who share a relentless pursuit of healing through clinical excellence, education, and innovation.
Be part of our story. Be part of our future. Be part of UMass Memorial.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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