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Remote Chat Operator Jobs in Massachusetts (NOW HIRING)

Financial Analyst II

Burlington, MA · On-site +1

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Preference will be given to local candidates, but we will consider remote candidates based in the ... operating expenses, and interpretation of various financial aspects * Act as the primary finance ...

Remote Chat Operator information

See Massachusetts salary details

$13

$22

$32

How much do remote chat operator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote chat operator in Massachusetts is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $24.95 per hour, depending on experience, location, and employer.

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What are popular job titles related to Remote Chat Operator jobs in Massachusetts?

For Remote Chat Operator jobs in Massachusetts, the most frequently searched job titles are:

What cities in Massachusetts are hiring for Remote Chat Operator jobs?

Cities in Massachusetts with the most Remote Chat Operator job openings:

Infographic showing various Remote Chat Operator job openings in Massachusetts as of August 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $46,204 per year, or $22.2 per hour.

Financial Analyst II

Progress

Burlington, MA • On-site, Remote

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Financial Analyst II and help us do what we do best: propelling business forward. Most of the Corporate FP&A team and executive leadership are located near our Burlington, MA headquarters. Preference will be given to local candidates, but we will consider remote candidates based in the Eastern Time Zone or those able to work primarily during Eastern Time business hours.
As a Financial Analyst II you will be at the center of a public company's growth strategy, working with top-level executives, building operational plans, analyzing data, and modeling acquisition targets. Reporting directly to the Sr. Director of Finance, we are looking for an individual with strong analytical skills, advanced proficiency in Excel and PowerPoint, and experience in financial planning and analysis. An ideal candidate collaborates across teams, adapts to changing business needs and technologies, and maintains confidentiality and organizational excellence. You will manage multiple priorities under tight timelines, deliver accurate financial insights, and provide key information to guide strategic initiatives.
In this role, you will:
  • Develop and maintain acquisition-related financial models, including ARR, Billings & Revenue, operating expenses, and interpretation of various financial aspects
  • Act as the primary finance business partner to the EVP of Corporate Development, including expense forecasting and accruals for acquisition-related expenses
  • Contribute to executive-level presentations and financial analyses for senior leadership
  • Lead and support special financial projects, strategic initiatives, and ad hoc reporting as needed
  • Explore and incorporate AI tools to gain efficiencies for M&A diligence, planning, and repeatable processes

Your background:
  • 3-5 years of experience in a corporate finance setting. Experience in enterprise software a plus.
  • Bachelor's Degree with major in Accounting, Finance, or Economics
  • Advanced proficiency in Excel and PowerPoint, including the ability to manage large data workbooks
  • Demonstrated strong work ethic, ambition, and a drive to learn and share knowledge
  • Analytical mindset with clear communication skills to articulate objectives and present findings.
  • Previous experience in planning, analysis, and reporting for multinational organizations is a plus.

In addition to these core qualifications, the ideal candidate consistently demonstrates exceptional organizational skills and a proactive approach to identifying opportunities for process improvement within finance operations. Adaptability in navigating complex business challenges and a willingness to embrace evolving technologies will further enhance effectiveness in this capacity. As the organization continues to expand, maintaining confidentiality and exercising sound judgment is essential. A keen attention to detail, coupled with the ability to manage multiple priorities and deadlines, will drive accurate and insightful financial analysis that supports strategic business decisions.
Base Salary Range: $80,000 - $95,000
This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.
If this sounds like you and fits your experience and career goals, we'd be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
  • Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
  • Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
  • Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply Now
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Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!