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Help Desk Analyst Jobs in Massachusetts (NOW HIRING)

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who ...

Veolia Environnement SA

Sr. Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Veolia

Sr. Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Experience analyzing operational data, dashboards, and performance reports. * Ability to identify ...

Cognex Corporation

Help Desk Technician

Natick, MA · On-site

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group ... Strong analytical skills and ability to troubleshoot and identify root causes of technical problems.

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group ... Strong analytical skills and ability to troubleshoot and identify root causes of technical problems.

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

$26.50 - $35/hr

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

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Help Desk Analyst information

See Massachusetts salary details

$15

$26

$39

How much do help desk analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk analyst in Massachusetts is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $29.42 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Massachusetts?

The most popular types of Help Desk Analyst jobs in Massachusetts are:

What are popular job titles related to Help Desk Analyst jobs in Massachusetts?

For Help Desk Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Massachusetts look for?

The top searched job categories for Help Desk Analyst jobs in Massachusetts are:

What cities in Massachusetts are hiring for Help Desk Analyst jobs?

Cities in Massachusetts with the most Help Desk Analyst job openings:

What are popular job titles related to Help Desk Analyst jobs in MA?

For Help Desk Analyst jobs in MA, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,722 per year, or $26.3 per hour.

Help Desk Analyst II

Robert Half

Warren, MA • On-site

$24 - $26/hr

Temporary

Posted 18 days ago

Job description

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs.
Responsibilities:
• Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues.
• Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications.
• Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use.
• Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades.
• Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution.
• Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required.
• Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources.
• Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current.
• Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.• Experience providing Tier 1 and Tier 2 help desk or desktop support in a business environment.
• Proficiency with Microsoft Windows 10 and day-to-day desktop administration tasks.
• Working knowledge of desktop imaging, operating system deployment, and endpoint patch management.
• Ability to troubleshoot hardware, software, and access-related issues for laptops and desktop computers.
• Experience using a ticketing platform such as ServiceNow to document incidents and service requests accurately.
• Familiarity with user account administration, group management, and shared resource access support.
• Strong communication skills with the ability to assist employees and coordinate effectively with technical teams and vendors.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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