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Help Desk Associate Jobs in Massachusetts (NOW HIRING)

Fusion Worldwide

Help Desk Associate

Haverhill, MA

$19.25 - $26/hr

Fusion Worldwide is a top independent global electronic components distributor and we are looking to add a Help Desk Associate to our IT team. This position will be onsite at our facility in ...

Fusion Worldwide

Help Desk Associate

Haverhill, MA · On-site

$19.25 - $26/hr

Fusion Worldwide is a top independent global electronic components distributor and we are looking to add a Help Desk Associate to our IT team. This position will be onsite at our facility in ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

Position Overview and ResponsibilitiesReporting to the Associate Director of IS in the Information Services Department, the Help Desk Technician serves as the first point of contact for technology ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) * 2-6+ years of experience in an IT support or help desk environment.

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA

$60K - $80K/yr

Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) * 2-6+ years of experience in an IT support or help desk environment.

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) * 2-6+ years of experience in an IT support or help desk environment.

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Boston, MA · On-site

$15.25 - $19.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Danvers, MA

$15 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Boston, MA · On-site

$15.25 - $19.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Danvers, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Massachusetts

Help Desk Associate information

See Massachusetts salary details

$15

$23

$36

How much do help desk associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk associate in Massachusetts is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.25 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Massachusetts? The most popular types of Help Desk jobs in Massachusetts are:
What are popular job titles related to Help Desk Associate jobs in Massachusetts? For Help Desk Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Massachusetts look for? The top searched job categories for Help Desk Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Help Desk Associate jobs? Cities in Massachusetts with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,761 per year, or $23.4 per hour.
Help Desk Associate

Help Desk Associate

Fusion Worldwide

Haverhill, MA

$19.25 - $26/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Fusion Worldwide is a top independent global electronic components distributor and we are looking to add a Help Desk Associate to our IT team. This position will be onsite at our facility in Haverhill, MA with the opportunity to provide onsite support to our Boston HQ in the Seaport and our office in Portsmouth, NH. This individual will report to our Help Desk Supervisor and is an excellent opportunity to hone your IT skills and learn Fusion Worldwide's processes from the ground up; there is growth potential for the right candidate. 

What We Can Do For You  

  • Give you the opportunity to add value as an integral part of Fusion Worldwide's global IT team.
  • Opportunity for growth in a global company with high visibility across the organization.
  • Provide hands-on training via our experienced staff and excellent opportunity for growth. 

What You Can Do For Us  

  • Install, diagnose, repair, maintain and upgrade all organizational hardware, equipment and software while ensuring optimal workstation performance. This role will also troubleshoot problem areas (by phone, email, chat or in-person).
  • Review and resolve help desk tickets by working with the end user via chat, phone and email.
  • Troubleshoot our organization's computer systems, laptops and peripherals, printers, common software, etc.
  • Provide onsite support for new employee equipment planning and set up, office moves, conference room set up and ad-hoc technical needs.
  • If needed, work with vendors such as HP, Microsoft/TechData to resolve technical issues or upgrades to hardware and software as needed.
  • Perform some network administration, including creating new users, assigning rights, resetting passwords in Active Directory, etc. 

Who We're Looking For  

  • Degree in applicable field of study; Information Technology preferred.
  • Strong verbal communication, ability to multi-task and customer service attitude.
  • A team-player who is a problem-solver, adaptable and enjoys helping others.
  • At least two years 2 years of relevant experience
  • Experience troubleshooting hardware, some software and connectivity issues; experience with Windows machines.
  • Ability to travel between two office locations. 

Benefits  

  • Medical, Dental, Vision Insurance
  • 401K benefits with company match
  • Short- & Long-Term Disability
  • EAP
  • Emergency Travel & Identity Theft Protection
  • Life Insurance
  • AD&D
  • State of the Art Open Concept Working Environment
  • Stocked fridges and pantries with a variety of snack options
  • Collaborative and Motivated Team
  • Competitive Salary

Fusion Worldwide is the preeminent open market distributor of electronic components and products. We source, inspect, test, and deliver a broad range of components to a large and diversified customer base that includes OEMs, CMs and ODMs across a wide array of verticals. Founded in 2001, Fusion is headquartered in Portsmouth, New Hampshire and maintains offices and quality centers around the world. For more information visit fusionww.com, or follow fusion Worldwide on LinkedIn, Instagram, WeChat, and X.

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