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Part Time Help Desk Jobs in Massachusetts (NOW HIRING)

Bailemos Studio

Front Desk

Quincy, MA

Location Waltham / Quincy, MA Position: Front Desk & Marketing Assistant Part-Time Key ... help improve trial-to-enrollment conversion • Support daily studio operations and marketing ...

The Picklr

Part Time Front Desk Weekends

Burlington, MA · On-site

$18 - $25/hr

Part-Time Weekend Team Member - Sales, Hospitality & Member Experience | The PicklrIf weekends are ... Members come to compete, connect, attend events, and enjoy the game-and you'll help make every ...

Art of Problem Solving

Front Desk Associate

Lincoln, MA · On-site

$15.25 - $19.50/hr

As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Art of Problem Solving

Front Desk Associate

Waltham, MA

$15 - $19.50/hr

As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Art of Problem Solving

Front Desk Associate

Newton, MA

$15.25 - $19.75/hr

As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Art of Problem Solving

Front Desk Associate

Cambridge, MA · On-site

$15.25 - $19.75/hr

As part-time front desk staff at our location in Cambridge, you will answer phone calls and emails ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

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All JobsHelp Desk JobsPart Time Help Desk JobsPart Time Help Desk Jobs in Massachusetts

Part Time Help Desk information

See Massachusetts salary details

$11

$22

$36

How much do part time help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for part time help desk in Massachusetts is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.19 per hour, depending on experience, location, and employer.

What is a part time help desk job?

Part time help desk jobs involve providing technical support and assistance to customers or employees, but on a reduced hours schedule compared to full-time positions. Individuals in these roles help troubleshoot and resolve issues related to computers, software, networks, or other technology, either over the phone, via email, or in person. Part time help desk positions are ideal for students, those seeking flexible work, or individuals balancing other commitments. They require good communication skills, basic technical proficiency, and a customer-oriented attitude.

What are the key skills and qualifications needed to thrive as a part time help desk professional, and why are they important?

To thrive as a Part Time Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are some common challenges faced by part-time help desk staff, and how can they effectively manage them?

Part-time help desk staff often face challenges such as balancing fluctuating workloads, quickly adapting to rapidly changing technical issues, and staying updated on company processes with limited hours. Effective time management, proactive communication with full-time team members, and leveraging knowledge bases can help overcome these hurdles. Additionally, maintaining detailed notes and regularly participating in team meetings or training sessions, even on a flexible schedule, can ensure continuity and provide better support to end-users.

What is the difference between Part Time Help Desk vs Part Time IT Support Specialist?

AspectPart Time Help DeskPart Time IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentOffice or remote, customer-facingOffice, remote, or on-site, technical troubleshooting
Employer UsageHelp desk teams, MSPs, corporate ITIT departments, service providers, tech companies
Search & Comparison IntentYesYes

Both roles involve technical support, troubleshooting, and customer service. The Part Time Help Desk typically focuses on basic user issues and ticket management, while the Part Time IT Support Specialist may handle more complex technical problems and system maintenance. The roles often overlap but differ in technical depth and scope.

What are the most commonly searched types of Help Desk jobs in Massachusetts?

The most popular types of Help Desk jobs in Massachusetts are:

What cities in Massachusetts are hiring for Part Time Help Desk jobs?

Cities in Massachusetts with the most Part Time Help Desk job openings:

Part Time Help Desk jobs near you
Infographic showing various Part Time Help Desk job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,350 per year, or $22.8 per hour.

Desk Assistant

Wellesley Hills, MA • On-site

Massachusetts Bay Community College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Massachusetts Bay Community Collegeexternal

Part-time

Re-posted 10 days ago

Job description

Position Summary:
The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.  This is a part-time, student employment position with no benefits.
Working in close collaboration with the staff, this important position will provide Support the front desk operations of the Academic Achievement Center (AAC).
Key Responsibilities and Duties:
      Support the front desk operations of the AAC;
Support the virtual operations of the AAC;
Provide outreach to students who may have trouble accessing resources or services at the college who contact the AAC;
Create foundational guiding materials to assist student workers who may cover desk and virtual operations;
Be culturally responsive to individual needs and identities;
Provide other assistance as requested.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

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