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Help Desk Assistant Jobs in Massachusetts (NOW HIRING)

1872 Consulting

Help Desk Specialist

Boston, MA · Hybrid

Help Desk SpecialistBoston, MA - Onsite 3 days per weekRole Summary:This position is a high profile ... Assist in assignments that have an impact on our customers, including software testing, hardware ...

1872 Consulting

Help Desk Specialist

Boston, MA · Hybrid

Help Desk SpecialistBoston, MA - Onsite 3 days per weekRole Summary:This position is a high profile ... Assist in assignments that have an impact on our customers, including software testing, hardware ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/mo

Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... Assist users with the complete Microsoft 365 suite (Outlook, Teams, OneDrive/OneCloud, Office apps ...

Triton Systems

Help Desk Engineer

Chelmsford, MA · Hybrid

Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... * Assist users with the complete Microsoft 365 suite (Outlook, Teams, OneDrive/OneCloud, Office ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/yr

Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... * Assist users with the complete Microsoft 365 suite (Outlook, Teams, OneDrive/OneCloud, Office ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA

$60K - $80K/yr

Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). * Assist with ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

ITW EAE

Help Desk Specialist

Hopkinton, MA · On-site

$76K - $96K/yr

Accurately log incidents and service requests into IT Help Desk application. * Owns, monitors ... * Assist with testing of new or upgraded PC software & hardware releases as requested Position ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... Strong communication skills with the ability to assist employees and coordinate effectively with ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... The technician will also assist in the testing and implementation of software, hardware or ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... The technician will also assist in the testing and implementation of software, hardware or ...

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Help Desk Assistant information

See Massachusetts salary details

$11

$22

$36

How much do help desk assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk assistant in Massachusetts is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.19 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Massachusetts?

The most popular types of Help Desk jobs in Massachusetts are:

What cities in Massachusetts are hiring for Help Desk Assistant jobs?

Cities in Massachusetts with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,350 per year, or $22.8 per hour.

Desk Assistant

Massachusetts Bay Community College

Wellesley Hills, MA

Part-time

Re-posted 3 days ago

Job description

Position Summary:
The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.  This is a part-time, student employment position with no benefits.
Working in close collaboration with the staff, this important position will provide Support the front desk operations of the Academic Achievement Center (AAC).
Key Responsibilities and Duties:
      Support the front desk operations of the AAC;
Support the virtual operations of the AAC;
Provide outreach to students who may have trouble accessing resources or services at the college who contact the AAC;
Create foundational guiding materials to assist student workers who may cover desk and virtual operations;
Be culturally responsive to individual needs and identities;
Provide other assistance as requested.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

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