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Help Desk Assistant Jobs in Warren, MA (NOW HIRING)

MCPHS University

Help Desk Technician

Worcester, MA · On-site

$20 - $27/hr

The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems ... System Maintenance * Assist with the setup, configuration, and installation of computers ...

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Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... Strong communication skills with the ability to assist employees and coordinate effectively with ...

Hatfield Rally House

Front Desk Welcome Staff

Hatfield, MA · On-site

$14.25 - $18.25/hr

You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall ... Support staff and coaches during events, clinics, and tournaments * Assist with basic ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Warren, MA

Help Desk Assistant information

See Warren, MA salary details

$10

$21

$34

How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Warren, MA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $23.89 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What cities near Warren, MA are hiring for Help Desk Assistant jobs?

Cities near Warren, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Warren, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,920 per year, or $21.6 per hour.

Help Desk Technician

MCPHS University

Worcester, MA • On-site

$20 - $27/hr

Full-time

Posted 3 days ago

New

Job description

The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems, including peripherals, while maintaining a high level of customer service and satisfaction.
Technical Support
  • Provide first-level support to end-users via phone, email, or in-person.
  • Troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices.
  • Resolve login, connectivity, and software application problems.
  • Provide backup/overflow phone & email support to the College community
  • Provide consistent and immediate support for all classroom technology (video conferencing, projection equipment, PC connectivity, etc.)

Incident Management
  • Record, track, and update all support requests in the ticketing system.
  • Escalate unresolved issues to higher-level IS staff or vendors as appropriate.
  • Follow up to ensure timely resolution and user satisfaction.

Customer Service
  • Maintain a high degree of customer service for all support issues by taking ownership and being proactive in ensuring established service levels are met.

System Maintenance
  • Assist with the setup, configuration, and installation of computers, peripherals, and software.
  • Perform routine maintenance, updates, and patching of hardware and software systems.
  • Support backup and recovery procedures when necessary.
  • Resolve all network printer problems (paper jams, connectivity, toner changes, etc.)

Documentation
  • Create and maintain technical documentation, user guides, and FAQs.
  • Document common solutions to recurring problems for knowledge base updates.

User Education
  • Provide guidance and training to users on software applications, security practices, and IS policies.
  • Promote best practices for efficient use of technology resources.

Security and Compliance
  • Ensure compliance with organizational IS policies and security protocols.
  • Assist in monitoring security alerts, malware issues, and data protection procedures.

Collaboration
  • Work closely with IS team members to support projects and initiatives.
  • Assist in testing new hardware, software, or network solutions.

Other Duties
  • Stay updated on emerging technologies and IS trends.
  • Perform additional duties as assigned by the Supervisor or Help Desk Coordinator.

Required:
  • Experience with providing a high level of customer service in a fast-paced environment.
  • Minimum of 1-3 years of technical computing skills in desktop, laptop, and peripheral support, as well as a basic level of knowledge of networking technologies and terminology.
  • Familiarity with Microsoft operating systems (Windows 7, 8, and 10), business enhancement applications (Office 2013, 2016, 365, Adobe products), and anti-virus/anti-malware tools (ESET).
  • Ability to manage shifting priorities and deadlines, and the ability to prioritize by criticality of situation.
  • Ability to deal directly with clients of all technical backgrounds and professional levels.
  • Excellent verbal and written skills.
  • Flexibility to adjust schedule as needed for semester or holiday breaks, event, or project support.

Preferred:
  • Experience in developing technical documentation very desirable.

Physical Requirements:
  • Standing, sitting, manual dexterity, ability to move between offices and floors of buildings.
  • Ability to meet deadlines and perform well under pressure.
  • Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends.
  • Normal range of vision and hearing (with or without correction).
  • Light lifting/carrying of technology related hardware and supplies.

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