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Help Desk Assistant Jobs in Warren, MA (NOW HIRING)

Extra Space

Assistant Store Manager

Suffield, CT

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Springfield, MA

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Extra Space

Assistant Store Manager

Springfield, MA · On-site

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

Petco

Veterinary Assistant

Auburn, MA · On-site

$15.75 - $19.75/hr

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed Nature of Supervision In all activities ...

Petco

Veterinary Assistant

Auburn, MA · On-site

$15.75 - $19.75/hr

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed Nature of Supervision In all activities ...

Petco

Veterinary Assistant

Auburn, MA · On-site

$15.75 - $19.75/hr

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed Nature of Supervision In all activities ...

Petco

Veterinary Assistant

Shrewsbury, MA · On-site

$16 - $20/hr

Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed Nature of Supervision In all activities ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Warren, MA

Help Desk Assistant information

See Warren, MA salary details

$10

$21

$34

How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Warren, MA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $23.89 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What cities near Warren, MA are hiring for Help Desk Assistant jobs?

Cities near Warren, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Warren, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,920 per year, or $21.6 per hour.

Medical Assistant II (Part Time)

CleanSlate

West Springfield, MA • On-site

$19 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About CleanSlate:
Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you'll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your skills are essential in addressing the growing challenges of the opioid crisis and other substance use disorders. Embrace a career with purpose-where every day brings the opportunity to change lives and make a meaningful difference in the communities we serve. Be the change you wish to see-right when your contributions are needed most.
What You'll Do:
As a Medical Assistant II, you'll be a critical part of the care team-supporting medical providers, assisting with both clinical and administrative tasks, and ensuring a seamless patient experience. Your work helps drive quality care, patient safety, and healing for those in recovery.
Key Responsibilities:
  • Prepare patients for exams by gathering medical history and vitals
  • Perform phlebotomy, urine drug screenings, and CLIA-waived testing
  • Administer injections per provider direction and training
  • Assist with prescription management and medication counts
  • Support outreach efforts: appointment reminders, re-engagement, and patient follow-up
  • Manage lab and PPE supplies, maintain accurate documentation in the EMR
  • Collaborate with front desk and lab teams to support daily workflow
  • Uphold safety standards, patient confidentiality, and infection control protocols

What We're Looking For:
  • High School Diploma or equivalent
  • Completion of a Medical Assistant, Phlebotomy, EMT, or LPN program
  • 1+ year experience as a Medical Assistant and in phlebotomy
  • Willingness to train on injections if not already proficient
  • Experience in behavioral health, billing, or healthcare settings is a plus
  • Basic Life Support (BLS) certification or ability to obtain within 90 days
  • Proficient in EMRs and Microsoft Office

Why CleanSlate?
  • Monday-Friday schedule
  • Generous PTO, floating holiday, and paid company holidays
  • Medical, dental, and vision benefits + 401(k) with company match
  • Company-paid life, disability, and malpractice insurance
  • A mission-driven culture that values teamwork, compassion, and making a real difference.

Ready to help patients reclaim their lives? Apply today and grow your career with purpose at CleanSlate Centers.

Apply