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Entry Level Help Desk Analyst Jobs in Massachusetts

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Experience analyzing operational data, dashboards, and performance reports. * Ability to identify ...

Vinfen

Helpdesk Associate

Cambridge, MA

$21.05/hr

... provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and processes, as well as ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

... provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and processes, as well as ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Werfen

Deal Desk Analyst

Bedford, MA

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Werfen

Deal Desk Analyst

Bedford, MA

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Key Accountabilities * Responsible to quickly and accurately process ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Werfen

Deal Desk Analyst

Bedford, MA

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Boston Properties

Service Desk Analyst

Boston, MA · On-site

$69K - $96K/yr

A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...

Boston Properties Limited

Service Desk Analyst

Boston, MA · On-site

$69K - $96K/yr

A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

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Entry Level Help Desk Analyst information

See Massachusetts salary details

$15

$26

$39

How much do entry level help desk analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level help desk analyst in Massachusetts is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $29.42 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $54,722 per year, or $26.3 per hour.

Help Desk Analyst II

Warren, MA • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$24 - $26/hr

Temporary

Posted 18 days ago

Job description

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs.
Responsibilities:
• Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues.
• Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications.
• Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use.
• Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades.
• Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution.
• Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required.
• Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources.
• Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current.
• Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.• Experience providing Tier 1 and Tier 2 help desk or desktop support in a business environment.
• Proficiency with Microsoft Windows 10 and day-to-day desktop administration tasks.
• Working knowledge of desktop imaging, operating system deployment, and endpoint patch management.
• Ability to troubleshoot hardware, software, and access-related issues for laptops and desktop computers.
• Experience using a ticketing platform such as ServiceNow to document incidents and service requests accurately.
• Familiarity with user account administration, group management, and shared resource access support.
• Strong communication skills with the ability to assist employees and coordinate effectively with technical teams and vendors.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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