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Application Support Engineer Internship Jobs in Massachusetts

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

Cooley

Product Support Engineer

Boston, MA

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

REQUIRED EXPERIENCE * 3-5 years of experience in a Technical Support, Support Engineering, or Application Support role at a SaaS company. * Hands-on experience managing support tickets in Zendesk or ...

VibeIQ

Support Engineer

Boston, MA · On-site

REQUIRED EXPERIENCE * 3-5 years of experience in a Technical Support, Support Engineering, or Application Support role at a SaaS company. * Hands-on experience managing support tickets in Zendesk or ...

Danaher

Application Support Scientist

Marlborough, MA · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Price Center

Internship - Direct Support

Newton, MA · On-site

$18/hr

... for application to internships are as follows: Spring Internships: The first Monday in January ... Specialized Support Program Specialized Supports serves individuals who need assistance with ...

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Application Support Engineer Internship information

What are some typical projects or tasks an application support engineer intern can expect to work on during their internship?

As an Application Support Engineer Intern, you can expect to work on tasks like monitoring application performance, troubleshooting user-reported issues, documenting solutions, and assisting with software updates or deployments. You may also collaborate with development teams to escalate and resolve complex technical problems. Interns often gain exposure to ticketing systems, customer communications, and the process of root cause analysis, which are valuable for building foundational support skills in a real-world environment.

What does an application support engineer intern do?

An Application Support Engineer Intern assists in maintaining, troubleshooting, and resolving issues related to software applications within a company. They work closely with users to identify problems, document solutions, and escalate complex issues to senior engineers when necessary. Interns often help with software installations, updates, and monitoring application performance. This role provides hands-on experience with technical problem-solving and customer support, making it a valuable stepping stone for a career in IT or software engineering.

What are the key skills and qualifications needed to thrive as an application support engineer intern?

To thrive as an Application Support Engineer Intern, you typically need foundational knowledge in computer science, troubleshooting, and basic programming, often supported by current enrollment in a relevant degree program. Familiarity with ticketing systems, databases (such as SQL), and monitoring tools, along with an understanding of operating systems, is important. Strong problem-solving skills, attention to detail, and effective communication help interns stand out in diagnosing and resolving technical issues. These skills and qualities are essential for providing reliable application support, ensuring user satisfaction, and learning quickly in a dynamic technical environment.

What are the most commonly searched types of Application Support Engineer jobs in Massachusetts?

The most popular types of Application Support Engineer jobs in Massachusetts are:

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For Application Support Engineer Internship jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Application Support Engineer Internship jobs in Massachusetts look for?

The top searched job categories for Application Support Engineer Internship jobs in Massachusetts are:

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Cities in Massachusetts with the most Application Support Engineer Internship job openings:

Application Support Engineer Internship jobs near you

Application Support & Development Engineer

PB consulting

Lexington, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking an experienced Application Support & Development Engineer to support and enhance enterprise applications used across Health Sciences, Translational Sciences, and Development. The ideal candidate will have strong experience in application support, database administration, Azure infrastructure, production support, and application onboarding. This role will work closely with infrastructure, security, architecture, and business teams to ensure applications are reliable, secure, and aligned with enterprise technology standards.

Key Responsibilities
  • Provide application maintenance, administration, and production support for scientific and enterprise applications.
  • Lead managed services oversight by coordinating vendor-delivered application support and operational services.
  • Install, configure, patch, upgrade, deploy, and validate applications and supporting databases.
  • Support Azure-based environments, including application servers, storage, networking, backups, file shares, and environment readiness.
  • Evaluate new application requests and enhancements by assessing architecture, infrastructure, security, IAM, database, integration, compliance, and operational requirements.
  • Prepare technical assessments, solution recommendations, and documentation for Technology Solution Board reviews.
  • Coordinate application onboarding with Enterprise Architecture, Infrastructure, Security, and Operations teams.
  • Troubleshoot production issues, manage incident resolution, and coordinate responses for critical (P1) support incidents.
  • Collaborate with IAM teams to implement automated user provisioning and de-provisioning where applicable.
  • Develop and maintain operational documentation, runbooks, support procedures, and knowledge articles.
  • Monitor vendor performance, SLA compliance, incident trends, and recommend continuous service improvements.
  • Communicate project status, risks, technical issues, and recommendations to business stakeholders and IT leadership.
Required Skills & Qualifications
  • 5+ years of experience in application support, application administration, or production support.
  • Hands-on experience with application installation, configuration, upgrades, patching, deployment, and troubleshooting.
  • Strong experience supporting Windows and/or Linux-based enterprise applications.
  • Experience with database administration and support (SQL Server, Oracle, PostgreSQL, or similar).
  • Working knowledge of Microsoft Azure, including Azure Portal, virtual machines, storage, networking, backups, and infrastructure services.
  • Experience reviewing and onboarding enterprise applications within corporate IT environments.
  • Understanding of enterprise architecture, security, IAM, infrastructure, and operational support processes.
  • Experience managing vendors and ensuring SLA compliance.
  • Strong problem-solving, documentation, and communication skills.
  • Ability to work in cross-functional teams supporting business-critical applications.
Preferred Qualifications
  • Experience supporting scientific, laboratory, bioinformatics, or pharmaceutical applications.
  • Knowledge of protein analysis, mass spectrometry, scientific data management, or translational sciences platforms.
  • Familiarity with ITIL processes, change management, and release management.
  • Experience with automation for application deployment or user provisioning.
  • Exposure to regulated environments such as life sciences or healthcare is preferred.

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