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Entry Level It Support Engineer Jobs in Massachusetts

Humanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to ...

Generate Biomedicines

IT Engineer II

Somerville, MA · On-site

We are seeking a motivated IT Support Engineer to provide hands-on end user and platform support in a highly adaptive, rapidly evolving environment at Generate Biomedicines. As an integral member of ...

Generate Biomedicines

IT Engineer II

Somerville, MA · On-site

We are seeking a motivated IT Support Engineer to provide hands-on end user and platform support in a highly adaptive, rapidly evolving environment at Generate Biomedicines. As an integral member of ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Job Summary Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada.

Berkshire Bank

IT Support Technician

Worcester, MA · On-site

$20.50 - $32.12/hr

Division: Technology Department: IT-Service Mgmt & Ops Reports to: VP, IT Manager Status: Non ... Prepares and maintains Support Desk documentation and procedures. 15% * Configures and manages PC ...

Norbeck Technologies Inc

GU · On-site

$29 - $33/hr

Vision insurance Job Title: IT Support Specialist / Workstation Administrator Company Name: Norbeck Technologies Location: Fort Riley, KS (100% On-Site at Client Facility) Job Type: Full-Time Shift:

New

U.S. Navy

IT Support Specialist

West Wareham, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

South Lancaster, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

East Pepperell, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mansfield, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Raynham Center, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

North Hampton, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Littleton, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 21-40

All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Massachusetts

Entry Level It Support Engineer information

See Massachusetts salary details

$18

$43

$74

How much do entry level it support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level it support engineer in Massachusetts is $43.54, according to ZipRecruiter salary data. Most workers in this role earn between $32.31 and $50.91 per hour, depending on experience, location, and employer.

What is an entry level IT support engineer?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What are the key skills and qualifications needed to thrive as an entry level IT support engineer?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT support engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the most commonly searched types of It Support Engineer jobs in Massachusetts?

The most popular types of It Support Engineer jobs in Massachusetts are:

What are popular job titles related to Entry Level It Support Engineer jobs in Massachusetts?

For Entry Level It Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Engineer jobs in Massachusetts look for?

The top searched job categories for Entry Level It Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level It Support Engineer jobs?

Cities in Massachusetts with the most Entry Level It Support Engineer job openings:

Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $90,570 per year, or $43.5 per hour.

IT Office Support Engineer

Humanoid

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND‑01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we're growing the team to take it even further.
About the Role
The Boston office is home to a highly experienced team of electrical, mechanical, firmware, software, and controls engineers working alongside a prototype lab and a growing operational presence. IT infrastructure in the office is currently being established, and this role is central to that effort.
As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast, reliable, and user-friendly technology experience across both the office and the lab environment. You will support day-to-day IT needs, lead the rollout of endpoint management tooling, manage hardware procurement and asset records, and help build the foundations of a scalable IT infrastructure - all while working closely with a technical team that values autonomy and pragmatic solutions.
This is not a role for someone who defaults to "that's not in the runbook." You will work alongside engineers and developers who expect IT to be a partner, not a gatekeeper. The right person will earn trust by delivering value quickly, communicating clearly with highly technical colleagues, and identifying improvements proactively - while staying aligned with the broader IT team's policies and direction.
You will report to the IT Office Support Manager and work in close coordination with the wider IT and Cyber teams across London, Boston, and Vancouver. As Humanoid continues to scale, there may be occasional opportunities to travel to other office locations in support of IT initiatives, office setups, or broader team collaboration.
What You'll Do
User Support & Service Quality
  • Serve as the primary IT point of contact for the local office, delivering responsive L1/L2 support for engineers, developers, and operational staff.
  • Resolve issues across laptops, workstations, lab equipment connectivity, meeting rooms, AV systems, and general IT infrastructure.
  • Adapt your communication style to the audience - from firmware engineers troubleshooting a workstation to operations staff needing a quick fix.
  • Proactively identify recurring issues and propose improvements before they become problems.

Endpoint Setup & Enrollment
  • Prepare, configure, and enroll Windows, macOS and Linux (Ubuntu) endpoints following defined runbooks.
  • Own the local rollout of JumpCloud MDM - including device enrollment, policy configuration, compliance verification, and ongoing health checks.
  • Support device lifecycle tasks: onboarding, offboarding, imaging, and configuration.
  • Maintain accurate asset records and device assignments in Jira Assets.

IT Procurement & Asset Management
  • Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to fulfil equipment needs efficiently.
  • Maintain up-to-date asset inventory across laptops, peripherals, AV equipment, and networking hardware.
  • Track device lifecycle and flag refresh or replacement needs proactively.
  • Ensure accurate records for all IT assets within Jira Assets, supporting audit and compliance requirements.

AV & Meeting Room Support
  • Own the day-to-day reliability of local meeting rooms and conferencing equipment.
  • Troubleshoot and maintain AV hardware including screens, cameras, microphones, and room controllers.
  • Support configuration and operation of room-based conferencing systems, with Google Meet as the primary platform and Zoom Rooms and Microsoft Teams as secondary.

Network & Office Infrastructure
  • Perform basic networking tasks including patching, VLAN assignment, and port testing.
  • Support office and lab network hardware under guidance from the wider IT and networking team.
  • Ensure cabling, power, and connectivity across both the office and lab environments remain well-maintained and documented.
  • Work collaboratively with engineering teams who manage lab-specific infrastructure, supporting visibility and security without disrupting existing workflows.

Operational Excellence
  • Follow and contribute to defined processes for incident, request, and change handling within Jira Service Management.
  • Maintain IT areas, storage, and tooling in a clean, organised, and operational state.
  • Support office technology moves, setups, and reconfigurations as the team grows.
  • Document common procedures, knowledge articles, and runbooks to support a scaling IT function.

What We're Looking For
  • 2+ years of experience in IT support or office-based technical support roles (L1/L2).
  • Strong hands-on capabilities across Windows, macOS and Linux (Ubuntu) endpoints - including configuration, enrollment, and provisioning.
  • Solid understanding of MDM/EMM platforms and endpoint management principles - hands-on experience with any major solution (Jamf, Intune, JumpCloud, or similar) is valued over familiarity with a specific tool.
  • Confident working with highly technical users - engineers and developers who expect IT to understand their environment and communicate at their level.
  • Proactive problem-solver who looks beyond standard procedures to identify better outcomes, while remaining aligned with team-wide policies and security standards.
  • Comfortable operating in ambiguity - able to make sound decisions independently where processes are still being defined, and escalate where needed.
  • Good understanding of AV and meeting room systems - setup, troubleshooting, and day-to-day maintenance across any major conferencing platform (Google Meet, Zoom Rooms, Microsoft Teams, or equivalent).
  • Basic networking knowledge: switch ports, VLANs, cabling, and diagnostics.
  • Experience managing IT hardware procurement requests and maintaining asset registers.
  • Proficiency with a ticketing and ITSM platform (Jira Service Management, ServiceNow, Freshdesk, or similar), including asset management workflows.
  • Strong working knowledge of Google Workspace, ideally including administration.
Nice to Have
  • Prior experience in a fast-growing startup or scale-up environment.
  • Familiarity with lab or engineering environments - understanding of how technical teams use and depend on their infrastructure.
  • Exposure to security observability tooling or experience supporting IT security initiatives in collaboration with a Cyber team.
  • Experience supporting specialist engineering software (e.g. CAD, simulation, or firmware development toolchains).
What We Offer
  • A foundational role in one of the most technically ambitious offices in the company - working alongside engineers who are building the next generation of humanoid robots.
  • Real ownership from day one - you will be the IT presence in your office, with the autonomy to make a visible impact and the support of a collaborative global IT team.
  • The opportunity to help shape IT infrastructure, process, and culture as the company scales rapidly across North America.
  • Close collaboration with IT Operations, Cyber, and ITSM teams across London, Boston, and Vancouver.
  • Competitive salary and the chance to grow your skills across endpoint management, infrastructure, AV systems, and IT security.
  • Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
  • Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
  • 401(k) retirement plan with employer match.
  • Equity included-we believe builders should share in what they build.
  • Free daily catered lunch, snacks, and drinks in‑office.

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