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Tier Three Engineer Jobs in Massachusetts (NOW HIRING)

SevenAI

Security Analyst - Tier 3

Boston, MA · On-site

$140K - $152K/yr

As a Tier 3 Security Analyst at 7AI, you will serve as the technical leader and point of escalation ... Collaborate with the Sales, Engineering, and Product teams, providing feedback on the customer ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... and engineers. • Candidates must be comfortable working in a fast-paced and high-energy ...

Next Step Systems

IT Escalation Engineer

Boston, MA · On-site

IT Escalation Engineer, Boston, MA We are seeking IT Escalation Engineer to join a fast growing ... The person in this role will serve as a junior member of a project team and as a Tier III ...

FirstLight

Core Network Engineer

Somerville, MA · On-site

$105K - $120K/yr

This role combines network engineering, project leadership, capacity planning, and Tier 3 escalation support. The successful candidate will lead network deployments from initial design through ...

Mondo

IT Operations Engineer

Somerville, MA · On-site

$45 - $55/hr

Apply now: IT Operations Engineer , location is Hybrid (3 days onsite in Somerville, MA) . The ... Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user ...

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

Your Impact As a Tier 3 Escalation Engineer, you'll be the go-to technical resource for the hardest Cisco Contact Center Enterprise issues - voice routing, IVR, Finesse, CUIC, CVP, ICM, and the ...

IC-CAP LLC

ISSE 3 102-090

Bedford, MA · On-site

Strong background in Patch/Configuration management, DevOps, and tier 3 support * Assist team to design, integrate, and implement JSIG/RMF Continuous Monitoring tools and processes * Integrate COTS ...

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Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is a Tier Three Engineer?

A Tier Three Engineer is a senior technical support or network engineer responsible for resolving complex issues that Tier One and Tier Two support cannot handle. They often troubleshoot advanced hardware, software, or network problems, and may work with specialized tools and certifications such as Cisco or Microsoft to ensure system stability and performance.

What are popular job titles related to Tier Three Engineer jobs in Massachusetts?

For Tier Three Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Tier Three Engineer jobs in Massachusetts look for?

The top searched job categories for Tier Three Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Tier Three Engineer jobs?

Cities in Massachusetts with the most Tier Three Engineer job openings:

Tier Three Engineer jobs near you
Infographic showing various Tier Three Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Cisco Catalyst & Palo Alto Network Engineer - Global Campus Engineering (Tier 3)

MDAEdge

Boston, MA • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary:
MDAEdge is a company focused on providing network engineering support in a global enterprise environment. They are seeking a Tier 3 Network Engineer to provide support for network infrastructure, configuration, troubleshooting, and automation projects across various sites.
Responsibilities:
• Provide Tier 3 support for complex network incidents and minimize downtime.
• Implement network configuration changes, including VLAN updates, switchport changes, and routing adjustments.
• Use network monitoring tools (Solarwinds, Cisco Catalyst Center) to resolve performance issues.
• Manage Palo Alto firewalls and security policies through Panorama.
• Maintain IP address and DNS records via BlueCat IPAM.
• Collaborate with multiple teams to ensure network performance for business applications.
• Work on projects within Agile methodology using JIRA.
• Maintain detailed documentation for network configurations and troubleshooting.
Qualifications:
Required:
• 7+ years of experience as a Network Engineer in a large enterprise.
• Expert knowledge of Cisco networking technologies, including: Cisco Catalyst 9300, 9400, 9500, 9600 series switches.
• Expert knowledge of Cisco networking technologies, including: Cisco Nexus data center platforms.
• Strong CLI configuration and troubleshooting skills.
• Routing protocols: EIGRP and BGP.
• VRF‐lite for extended security segmentation.
• Basic Cisco Wireless support (verifying trunking/connectivity for Client).
• Strong experience with Palo Alto firewalls and Panorama management.
• Familiarity with firewall concepts, NAT, VPNs, and security policies.
• Experience with BlueCat IPAM for IP address and DNS management.
• Knowledge of Solarwinds and Cisco Catalyst Center for monitoring and management.
• Familiarity with ServiceNow or similar ITSM tools.
• Experience in Agile environments using JIRA.
• Strong problem‐solving skills and ability to work independently or in a team.
• Excellent communication skills for working with technical and non‐technical stakeholders.
Preferred:
• Preferred certifications: Cisco CCNA/CCNP, Palo Alto PCNSE.
• Experience with Python for network automation.
• Knowledge of Cisco Catalyst Center Automation and integrations (e.g., Slack bot for VLAN changes).
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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