1

Tier Three Engineer Jobs in Massachusetts (NOW HIRING)

Security Analyst - Tier 3

Boston, MA · On-site

$140K - $152K/yr

As a Tier 3 Security Analyst, you'll be the technical lead and escalation point for junior analysts ... Collaborate with the Sales, Engineering, and Product teams, providing feedback on the customer ...

IT Escalation Engineer, Boston, MA We are seeking IT Escalation Engineer to join a fast growing ... The person in this role will serve as a junior member of a project team and as a Tier III ...

Core Network Engineer

Somerville, MA · On-site

$105K - $120K/yr

This role combines network engineering, project leadership, capacity planning, and Tier 3 escalation support. The successful candidate will lead network deployments from initial design through ...

Apply now: IT Operations Engineer , location is Hybrid (3 days onsite in Somerville, MA) . The ... Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user ...

ShiftCode Analytics, Inc. is seeking a Network Engineer to play a key role in the architecture ... The role involves providing tier 3/4 support for the global data center network and ensuring high ...

Field Engineer

Boston, MA · On-site

$100 - $125/hr

Own Tier 1/Tier 2 tickets end to end, escalating the most complex issues to the Senior Systems Engineer / Solutions Architect (Tier 3). * Keep tickets, time entries, and documentation meticulously ...

Senior Manufacturing Process Engineer

Woburn, MA · On-site

$113K - $147K/yr

Attend Tier II and Tier III meetings to drive continuous improvement. Continuous Improvement ... Work closely with design engineering and production teams to ensure alignment between product ...

Senior Manufacturing Process Engineer

Woburn, MA · On-site

$113K - $147K/yr

Attend Tier II and Tier III meetings to drive continuous improvement. Continuous Improvement ... Work closely with design engineering and production teams to ensure alignment between product ...

next page

Showing results 1-20

Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is a Tier Three Engineer?

A Tier Three Engineer is a senior technical support or network engineer responsible for resolving complex issues that Tier One and Tier Two support cannot handle. They often troubleshoot advanced hardware, software, or network problems, and may work with specialized tools and certifications such as Cisco or Microsoft to ensure system stability and performance.

What are popular job titles related to Tier Three Engineer jobs in Massachusetts?

For Tier Three Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Tier Three Engineer jobs in Massachusetts look for?

The top searched job categories for Tier Three Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Tier Three Engineer jobs?

Cities in Massachusetts with the most Tier Three Engineer job openings:

Infographic showing various Tier Three Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Tier II IT Support Engineer - On-Site (Boston) - Contract DAG Tech

DAG Tech

Boston, MA • On-site

$60 - $80/hr

Other

Posted 6 days ago


Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Boston. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description
  • Support end-users with efficient resolutions. Sample tasks include:
    • Computer configurations and troubleshooting
    • Hardware troubleshooting
    • Network connectivity issues
    • Video conferencing system troubleshooting
    • User onboarding and offboarding
    • Cloud services account creation and configuration
    • Password resets
    • Configuring user permissions
  • Ensure high quality of support
  • Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
  • Build and maintain accurate technical documentation including accurate time tracking
Role Format
  • Type: Contract
  • Schedule: Contract as needed, 10–40 hours per week
  • Performance: At client site 100% of the time, Boston
Technical Proficiencies Required
  • Desktop: Windows, Mac
  • Mobile: iPhone, Android
  • Cloud: Microsoft 365, Google Workspace, Zoom
  • Network: Ethernet, wireless, firewall, router
Personal Skills Required
  • High level of professionalism
  • Positive attitude
  • Superior customer service skills
  • Team player
  • Consistency and reliability
  • Exceptional verbal communication and technical writing skills
  • Ability to multi-task gracefully
  • Ability to exercise clear judgment
Opportunities for Advancement
  • Tier III engineering
  • Project engineering
  • Cybersecurity roles
  • Compliance support roles
  • Client management responsibilities
  • Engineering management responsibilities

Engagement: Contract | Rate: $33–$43/hr | Location: Boston, MA (On-Site)

#J-18808-Ljbffr