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It Rmm Engineer Jobs in Massachusetts (NOW HIRING)

IT Technical Support II

Marlborough, MA · On-site

$38K - $48K/yr

... engineers, this is an excellent next step. Required Skills: * Minimum 2 years experience in Help Desk, Technical Support or similar roles * Remote Monitoring (RMM tools) : ManageEngine, Intune ...

The IT Projects Engineer is the go-to individual when ServiceNet opens a new program location or ... IT documentation platforms (Jira, ITGlue, Monday). * Experience with RMM platforms such as Ninja ...

... it. Position Summary We are seeking a proactive and technically proficient Mid-Level Help Desk ... RMM Tooling: Direct, hands-on experience utilizing NinjaOne for patch management, scripting, and ...

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/yr

... it. Position Summary We are seeking a proactive and technically proficient Mid-Level Help Desk ... RMM Tooling: Direct, hands-on experience utilizing NinjaOne for patch management, scripting, and ...

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge ... The Field Engineer I approaches troubleshooting with methodical and logical critical thinking. This ...

... it.Position SummaryWe are seeking a proactive and technically proficient Mid-Level Help Desk ... RMM Tooling: Direct, hands-on experience utilizing NinjaOne for patch management, scripting, and ...

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

The IT Projects Engineer is the go-to individual when ServiceNet opens a new program location or ... IT documentation platforms (Jira, ITGlue, Monday). * Experience with RMM platforms such as Ninja ...

Field Technician

Woburn, MA · On-site

$75K - $95K/yr

Health insurance * Paid time off * 401(k) matching Field Support Engineer TeamLogic IT of ... Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya * Experience with MDM ...

About Us Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We ... Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ...

Proficiency with system utilities (ICKDSF, IDCAMS, IEBCOPY), and tape management systems (TLMS, RMM ... We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting ...

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This role is ideal for IT professionals who have gained foundational experience supporting systems ... operational engineering. While this position is more proactive than reactive, Service Platform ...

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This role is ideal for IT professionals who have gained foundational experience supporting systems ... operational engineering. While this position is more proactive than reactive, Service Platform ...

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IT Specialist

Plymouth, MA · On-site

$65K - $80K/yr

Davin Tech Group Davin Tech Group is a managed IT and cybersecurity partner supporting mission ... You'll work directly with our clients and alongside Specialists, Consultants, and Engineers to ...

It Rmm Engineer information

See Massachusetts salary details

$41K

$101.7K

$170.9K

How much do it rmm engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it rmm engineer in Massachusetts is $101,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $123,400.00 per year, depending on experience, location, and employer.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Massachusetts?

For It Rmm Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching It Rmm Engineer jobs in Massachusetts look for?

The top searched job categories for It Rmm Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for It Rmm Engineer jobs?

Cities in Massachusetts with the most It Rmm Engineer job openings:

Infographic showing various It Rmm Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $101,744 per year, or $48.9 per hour.

IT Technical Support II

SeaGlass IT

Marlborough, MA • On-site

$38K - $48K/yr

Other

Re-posted 6 days ago


Job description

**Local candidates to Massachusetts ONLY**

Title: IT Technical Support II

Employment Type: Permanent Direct Hire (W2 w/ Full-Time benefits)

Location: Marlborough, MA - first 2+ weeks onsite training M-F then hybrid 

Schedule: No on-call rotation or off hours work

Description: Join a growing IT services team where you''ll tackle challenging Level 2 support issues, work with modern Microsoft technologies, and collaborate with a close-knit team that values ownership, learning, and career growth. If you''re looking for more than just password resets and want the opportunity to solve complex technical problems, contribute to infrastructure projects, and build your skills alongside experienced engineers, this is an excellent next step.

Required Skills: 

  • Minimum 2 years experience in Help Desk, Technical Support or similar roles
  • Remote Monitoring (RMM tools): ManageEngine, Intune, ConnectWise, etc
  • Ticketing Systems: ConnectWise, Jira, Zendesk, etc
  • Networking: familiarity with DNS, DHCP, LAN/WAN, and related concepts
  • Active Directory and Windows environment support
  • CompTIA A+ or Network+ Certifications (highly preferred)