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It Rmm Engineer Jobs (NOW HIRING)

Red Cup IT, Inc.

Senior MSP Engineer

Los Angeles, CA

$112K - $154K/yr

Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work ... Mentor junior engineers and service desk staff, providing guidance on best practices and ...

Red Cup IT, Inc.

Systems Engineer

Los Angeles, CA

... improving client IT environments across onpremises and cloud infrastructure, ensuring high ... Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask)

Red Cup IT Inc

Systems Engineer

Los Angeles, CA · On-site +1

... improving client IT environments across on-premises and cloud infrastructure, ensuring high ... Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask)

Red Cup IT Inc

Senior MSP Engineer

Los Angeles, CA · On-site +1

$112K - $154K/yr

Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work ... Mentor junior engineers and service desk staff, providing guidance on best practices and ...

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All JobsIt Rmm Engineer Jobs

It Rmm Engineer information

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$37.5K

$93.2K

$156.5K

How much do it rmm engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for it rmm engineer in the United States is $93,161.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

More about It Rmm Engineer jobs
What cities are hiring for It Rmm Engineer jobs? Cities with the most It Rmm Engineer job openings:
What states have the most It Rmm Engineer jobs? States with the most job openings for It Rmm Engineer jobs include:
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It Rmm Engineer jobs near you
Infographic showing various It Rmm Engineer job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 88% Full Time, and 6% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $93,161 per year, or $44.8 per hour.
Staff IT/MSP Engineer

Staff IT/MSP Engineer

Red Cup IT Inc

Los Angeles, CA • On-site, Remote

Full-time

Posted 19 days ago

Job description

We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire client base. You aren't just fixing a server; you are designing the standard blueprint for how servers are deployed across 50 different companies. You serve as the bridge between business goals and technical execution, reporting typically to the CTO or Director of Engineering.
Key Responsibilities
1. Technical Strategy & Standardization
  • Blueprint Design: Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants).
  • Platform Engineering: Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).
  • Technology Roadmap: Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.
2. High-Level Architecture & Escalation
  • Tier 4 Support: Act as the final "buck stops here" point for the most catastrophic or persistent technical issues.
  • Project Architecture: Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute.
  • Root Cause Analysis (RCA): Lead investigations into systemic failures to ensure they never happen again across any client site.
3. Mentorship & Team Development
  • Multiplier Effect: You are measured by how much better you make the other engineers. You conduct code/script reviews and technical workshops.
  • Documentation Standards: Define how the team documents environments to ensure "Single Pane of Glass" visibility.
4. Security & Compliance
  • Hardening: Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack.
  • Audit Readiness: Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.
Required Skills & Qualifications
CategoryRequirementExperience8-12+ years in IT, with at least 5 years specifically in an MSP environment.Cloud MasteryExpert-level knowledge of Microsoft 365 (Enterprise), Azure (Identity & Networking), and AWS.AutomationProficiency in PowerShell, Python, or API integrations to "automate the boring stuff."SecurityExperience with EDR/XDR, SIEM, and Advanced Threat Protection.Soft SkillsAbility to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator).Typical Certifications (2026 Standards)
  • Microsoft: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).
  • Security: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).
  • Frameworks: ITIL v4 or specialized MSP-centric management training.

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